Organizations today are grappling with an existential challenge: How to deliver and manage IT services that are growing at an unsustainable pace and scale. IT operations (IT Ops) was never straightforward, but now organizations must cope with increasingly complex, multi-cloud architectures and an ever-widening pool of end users. And all this while facing the conflicting demands of a fast-changing environment and the increasing need for security and governance.
If adding more people is not the answer, how can organizations respond? New tools and capabilities such as AIOps – AI and automation specifically built for IT operations – are part of the solution. However, organizations that think they can adopt AIOps tools and immediately solve their issues will find themselves facing unrealistic expectations, unplanned costs, and a raft of undesirable outcomes.
In this webinar, Ron Williams, former head of Situational Awareness Engineering at American Airlines and Principal Analyst at Gigaom, speaks to Jason Walker, Chief Customer Officer at BigPanda, about how AIOps enables better, more advanced operational practices that allow teams to manage their IT infrastructure and services proactively, on-premises and in the cloud.