The most important thing about Salesforce.com’s new data service might be its scale

It's a good thing Salesforce.com has "dramatically" expanded its data center footprint in order to support its new Wave analytics service, because the product's performance could ultimately decide how it fares against other next-generation applications that understand the visualization just as much.…

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How to lower your churn rate

If your SaaS company has a high customer churn rate, it's as if you're trying to row in a leaky boat. You can't move forward because you're too busy bailing yourself out. Here are four steps you can take to make sure you retain more customers and keep your churn rate low.…

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