Part 2 of 6, Shift to Customer-Centricity: Scaling DevOps – Strategy & Technical Considerations

Table of Contents

  1. Summary
  2. Optimize Customer Experience
  3. Test Quality and Non-functional Criteria
  4. Assure Security and Privacy
  5. About Jon Collins

1. Summary

This is part 2 of a 6-part report, access all other parts here:

DevOps best practices serve a singular purpose, namely delivering technology-based applications and services that fit the evolving needs of the customer.

Enterprises as a whole will confirm that customers are hugely important; however, DevOps teams and structures may not be organized in such a way that they can respond to rapidly changing customer demand.

Enabling a shift to customer centricity requires three areas to be addressed across the DevOps cycle:

  1. Optimize customer experience
  2. Assure security and privacy
  3. Test quality and non-functional criteria

We look at each below.

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