How to get the most from your IT service management provider

1 Summary

Managing enterprise IT services from the cloud has tremendous advantages and, when implemented correctly, can serve as the technological and resource training backbone for the development of a more coherent cloud management structure within the organization. But some major traps lie in wait for companies if technology decision-makers don’t do their homework.

This report examines the business requirements and criteria for IT when selecting and using a cloud service to support IT operations. It also examines what is unique to IT that requires a more agile, flexible, and available cloud than the departmental clouds used by the sales, finance, and human resource functions.

Key considerations

  • Organizations are moving to the cloud for their IT agility needs as the enterprise becomes more geographically distributed and applications proliferate.
  • IT clouds operate differently from clouds serving other organizational requirements; they touch the entire organization and should be appropriately evaluated for risks
  • It’s not just about automation; a successful IT cloud implementation requires change management and appropriate staffing and training.
  • The decentralized IT enabled by IT cloud automation will become the norm, creating a more agile, skilled, and effective IT function.

Thumbnail image courtesy of Thinkstock

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