Table of Contents
- Executive Summary
- Market Categories and Deployment Types
- Decision Criteria Comparison
- GigaOm Radar
- Solution Insights
- Analyst’s Outlook
- About Dana Hernandez
1. Executive Summary
Intelligent automation and hyperautomation have become technology buzzwords over the last few years—they represent the next evolutionary step following previous digital transformation efforts that were often piecemeal, proprietary, and brittle.
Enterprise process automation (EPA) solutions turn these buzzwords into reality, combining multiple automation technologies that have historically been purchased as separate tools—intelligent document processing (IDP), robotic process automation (RPA), and business process management (BPM)—into one solution infused with the additional powers of artificial intelligence.
EPA can revolutionize business processes and operations by taking on repetitive tasks like document processing and data entry as well as more complex scenarios with natural language processing (NLP) or AI/ML algorithms to handle customer interactions with no human intervention. EPA solutions enable the full end-to-end automation of both routine and non-routine tasks that previously required human intervention. In doing so, these tools improve efficiency, increase accuracy, and reduce costs.
EPA platforms can simplify processes, free up resources, and improve operational efficiencies throughout organizations, with use cases that vary across many different industries. Companies can develop a hyperautomation strategy with guiding principles and the structure to help identify, prioritize, and automate as many processes as possible. Intelligent automation platforms and the capabilities they support can speed businesses’ response times as, increasingly, their customer interactions become more global in nature.
Several industries are investing in EPA solutions, including banking and financial services, insurance, mortgage, life sciences, automotive, and healthcare. Numerous functional areas and departments in each company can benefit from these tools.
This is our first year evaluating the EPA space in the context of our Key Criteria and Radar reports. This GigaOm Radar report examines 12 of the top EPA solutions in the market, and compares offerings against the capabilities (table stakes, key features, and emerging features) and non-functional requirements (business criteria) outlined in the companion Key Criteria report. Together, these reports provide an overview of the category and its underlying technology, identify leading EPA offerings, and help decision-makers evaluate these solutions so they can make a more informed investment decision.
GIGAOM KEY CRITERIA AND RADAR REPORTS
The GigaOm Key Criteria report provides a detailed decision framework for IT and executive leadership assessing enterprise technologies. Each report defines relevant functional and non-functional aspects of solutions in a sector. The Key Criteria report informs the GigaOm Radar report, which provides a forward-looking assessment of vendor solutions in the sector.