Report

Best Practices in HealthCare Digital Experience and Document Productivity

Table of Contents

  1. Summary
  2. Problems with Unifying Digital Experience and Document Productivity, Revolutionizing Clinician and Patient Workflow
  3. Digital Experience Opportunity to Connect 300 million patients with 2.5 million healthcare Professionals
  4. A Healthier Diagnosis, Scalable Digital Experience including Integrated Document Productivity
  5. Digital Experience Summary, Next Steps:
  6. Nitro
  7. About Bob Egan

Summary

During 2017, US medical providers charted 1 billion patient visitsaccording to the Center for Disease Control and Prevention (CDC). Tracking patients’ billing activities, insurance provider interactions, office follow up visits, medical test results and questions is a large scale, never ending process.  HealthCare organizations demonstrating industry leadership are investing in digital transformation through digital experience initiatives. These initiatives drive increases in client satisfaction, modernizing their processes and increase accuracy.

Healthcare providers have a CDC and other regulatory body mandate to serve and accurately process several billion possible interactions where a secure digital experience provides an elegant patient and provider solution.  Key to attaining digital transformation and the digital experience is an organization’s modernization of its document productivity and management schemes.  With the right solutions in place, Healthcare digital transformation promotes better client care and positive organizational impact is the attainable goal.

This GigaOM Best Practices research also delivers several helpful checklists noting the opportunities for organizational digital experience improvement. The well-architected experience supports a wide range of options best suited for the healthcare ecosystem of providers, insurance firms, billing offices and the patients themselves.  Today’s mix of disparate systems remain unable to communicate digitally, often reducing organization productivity and client satisfaction. Without affecting change, Healthcare organizations risk facing an insurmountable problem.

According to CDC estimates, disconnected system costs are unfailingly common in disparate system solutions. These costs will likely continue to soar further as US patients create more than 300 annual office visits per 100 people. Children lead the way; more than 90 percent of covered kids visit the doctor annually.  Billions of resulting transactions are quickly overwhelming the existing mashup of analog and digitalization schemes of both healthcare providers and the end patient. Mobility has certainly helped cut through certain processes to deliver always-on connectivity and provide context for many of these transactions. However, many medical offices offer an incomplete digital experience interrupted by out of sync paper-based documentation. Tightly integrating security and compliance with existing analog and digital processes is a sensitive operation. A successful digital experience migration needs to map every business process involving paper, portable document format (PDF) standards-based requests, e-signatures, mailing, faxes and overnight carriers.

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