The Future of Video Communication in the Enterprise

Over the past 20 years, the state of video conferencing has left many CIOs unhappy. From the high cost of the technology, to the lack of interoperability between different systems, to the difficulty of operating systems without the need for constant oversite by IT, the technology has had just as many stops as starts in the enterprise.…

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Strategic Implications of the Microsoft/Skype Deal

Microsoft's recent acquisition of Skype is the largest the company has ever made, and it's raised many questions in the process. This research note examines Skype's overall value and where it fits strategically into the world of Microsoft. From Office 365 and Bing to Xbox Kinect and Windows Phone, there are numerous ways in which Microsoft can leverage the functionality of its newest addition — and numerous risks it could incur in the process. Additional companies mentioned in this report include Cisco, Panasonic and Google. For a full list of companies and to read the full report, sign up for a free trial.…

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Research Note: What a Skype-Cisco Partnership Could Mean

Skype's recent plans for an IPO, along with many new features (including some geared for enterprise customers), mean the VoIP carrier is finally crossing from niche tool to mainstream service. But past performance is not necessarily indicative of future results. Skype’s freemium model is risky, and the company’s continued growth is far from certain. The real key to success and a continued revenue stream will be finding a partner that can leverage Skype's unique offering of a carrier-style business, software and its partnerships with hardware makers and mobile carriers. Cisco, meanwhile, needs a way to separate itself from the herd of telephony vendors like Avaya, Microsoft, IBM and Siemens Enterprise, who all have deep-pocketed desires to unseat Cisco from its leadership position. A partnership with Skype would be a game-changer that would reduce costs, carry technology further into the enterprise and be nearly impossible to replicate. This research note examines the potential advantages and inevitable challenges of just such a union.…

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Report: Google’s Voice Possibilities

What used to be called, telephony, or even VoIP, has transitioned into UC. This new moniker describes the fact that voice is no longer the only form of enterprise communications — UC acknowledges email, IM, video, collaboration, calendaring and even SMS as critical forms of business communications.…

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