A legal root canal
It’s bad enough having a toothache. It’s much worse when your dentist rips you off for $4,000 and then threatens to sue you for complaining…
Pick a side
Propaganda machines are running full-blast ahead of next week’s landmark vote on net neutrality, so readers should take most “news” about the FCC with a grain…
While the original Truecaller app provides handy information about incoming calls, the Truedialer app aims to do the same with outgoing calls, while replacing the user’s standard contacts app.
Some surprising cities are on the up-and-up, according to Yelp review data.
Does Yelp manipulate reviews based on whether a business buys advertising? There’s no proof it does but, in an important decision, an appeals court found that Yelp has the right do so if it wishes.
After much fanfare, Foursquare has officially launched its new app to the public. It’s like a Yelp that doesn’t suck, and Foursquare is relying on that to be enough to win over disenchanted former fans and new users.
A hotel told wedding couples that it will deduct $500 from their deposit for every negative review left by a guest. The ill-advised policy produced a backlash, and also reveals how small businesses have come to fear Yelp.
Foursquare’s new, drastic redesign cements the app’s purpose: Local discovery, not check-ins. But will consumers flock to adopt the “new Foursquare”?
The caller ID and reverse phone directory app, which is only now seriously turning its sights on Western markets, is also touting major growth, having jumped from 10 million users in January 2013 to 45 million today.
The Pebble Steel start shipping today and the Pebble appstore is not far behind. I got an early look at using installing some third-party apps from my iPhone to my Pebble and the future looks bright for this smartwatch.
More companies are stepping up their efforts in transforming local commerce, but startup MyTime aims to be an “Amazon for local services” with an online booking platform for a broad range of services.
http://www.nytimes.com/2013/09/23/technology/give-yourself-4-stars-online-it-might-cost-you.html?_r=0 The seedy underbelly of online reviews — especially companies paying for higher reviews — is a source of frequent speculation but…
Yelp released a new tool called Wordmap that maps the volume of certain terms with popular Yelp cities. I used it to find out how strongly hipsters, frat boys and PBR are related.
Belly is offering a bunch of new tools to small businesses to help them amp up their loyalty programs and market to new customers.
Foursquare has modernized and updated the Foursquare.com listings for businesses as the company moves to challenge Yelp and improve growth.
Electronic medical records startup Practice Fusion is launching a new patient-facing website for booking appointments with doctors across the country.
MapR is releasing open source code and partnering with Canonical on Ubuntu, while Netflix is releasing some data for for developers to play with. Sounds like a good day for openness.
Yahoo has acquired Jybe, the personalized recommendation app that aimed to help consumers get recomendations from friends around them, and then also move toward making purchases through the app. The acquisition shows part of Yahoo’s latest social strategy.
Could one startup convince local businesses to get on board with online booking? A Silicon Valley entrepreneur is going to see if local businesses want to get on board with his new company called MyTime.
Path is adding its own version of search to your Path moments and check-ins on Thursday, implementing a search bar that lets you look through your posts for memories with a particular friend or restaurants that are popular nearby.
Facebook is leaping into the local discovery and search market with an upgrade to its mobile Nearby feature, which will allow users to find relevant places based on social signals and other data. Nearby will pit Facebook against Yelp, Foursquare and Google.
Company says payroll for small and medium companies is an area ripe for innovation. Current leaders ADP and Paychex are too pricey and many companies have yet to automate the process at all, says ZenPayroll CEO Joshua Reeves.
Crowdsourcing may have liberated the restaurant review from the critics, but Steve and Jared Rivera think its also produced a lot of bad food recommendations. There answer was to create Chefs Feed, a food app where recommendations come solely from professional chefs.
Foursquare has said it’s gunning for Yelp and Google and now it has a 10-point rating system that shows how it will compete head-on in the local search and recommendation space.
There’s been plenty of anecdotal evidence already offered that Maps needs work — at times location data is missing or directions were wrong. But on more than one occasion Maps have led users astray because of the user-sourced business information that Apple is using from Yelp.
In the online local listings and reviews segment, US big boy Yelp is giving a five-star review to Hamburg-based peer Qype – and buying it to expand the breadth of its business overseas.
Foursquare and Open Table’s new partnership is just the latest in the location-based app’s moves into the local search arena, challenging popular resources like Yelp by aggregating user check-ins to provide personalized recommendations. Booking tables seems like the next step in these moves.
Dennis Crowely of Foursquare has a big goal of creating an ambient-aware location service that will recommend people, places and events happening nearby, but the hardware isn’t quite up to snuff yet. In the meantime, he’s using location data to take on Yelp and Google.
If you think fake online reviews are bad now, just wait a few years. Gartner predicts that in two to three years, 10 to 15 percent of all online reviews will be bought and paid for by businesses.
Global positioning systems provide better location accuracy over solutions that use Wi-Fi networks, but just how much better is GPS? Yelp sifted through its check-in data to see and not only found out the accuracy variance, but also an interesting location tidbit on iPhones vs Androids.
This one’s a doozy even by patent troll standards. A shell company that is already suing Apple and Nokia over a common autocomplete feature is now branching out to file dozens of patent claims against online video firms and retailers.
Here’s our daily pick of stories about Apple from around the web you shouldn’t miss. Today’s installment: confusion over iCloud, how EPEAT ratings actually work, Steve Jobs feared Google acquiring Yelp, how the iPhone and Samsung are dominating mobile industry value, and Mountain Lion’s pending release.
Google celebrated day one of Google I/O 2012 conference with a slew of new products and more announcements. Stand back a little and you start to see a company has pitch battles on its hand on many fronts, despite being strong on search, advertising and android.
Here’s our daily pick of stories about Apple from around the web that you shouldn’t miss. Today’s installment: The airline industry is anticipating an NFC iPhone, Yelp gets further integration with iOS devices, App Store’s changing search and the influence of Steve Jobs on Disney stores.
Since Google bought Zagat last September for a reported $125 million, the company hasn’t done much with Zagat’s local content. That changes today with the rollout of Google+ Local, which incorporates Zagat scores and summaries into its listings — and makes Zagat free.
Qype is Europe’s answer to Yelp, and it’s grown to more than 25 million users around the continent. But is a new publicity campaign touting its expansion a prelude to further investment — or is it shopping around for a sale?
Cheap computing and the ability to store a lot of data fairly cheaply have made the concept of big data a buig business. But amid the frenzy to gather such information, especially unstructured information, are companies pushing the boundaries of polite (or ethical) behavior?
As Time Out New York rolls out a new digital strategy, the company hopes its trusted editorial brand will outweigh New Yorkers’ possible app fatigue.
A sprawling lawsuit filed in Texas this week targets Path, Instagram, Facebook and others for instructing their apps to suck up user address…
The big first-day pop in Yelp shares means that it’s now worth $1.5 billion. So what’s it to do with its newfound riches? Here’s a look at a few companies that might be an interesting fit, if Yelp were to go shopping for acquisitions.
Today, Yelp had a spectacular initial public offering and is worth almost a billion dollars. There is more talk of a Twitter IPO and that too would be spectacular. But one thing in common between these two companies – a propensity for airbrushing the past.
Yelp announced pricing of its planned IPO, with plans to sell 7.15 million shares at $12 to $14 a share. But the important thing is that Yel…
Fondu, a New York start-up, is launching its mobile app on iOS today, introducing a purpose-built mobile social network designed specifically for discovering places through friends. It mixes some of Yelp’s structure with Foursquare’s tips and Twitter’s short messages.
A new wave of apps aims to replace the increasingly crowded space of long-winded five-star user generated reviews (like those on Yelp and Amazon) with straightforward social recommendations. The newest entrant in this field, an iPhone app called Stamped, aims to win with simplicity.
Six of Yelp’s top executives and investors cashed out $36.8 million worth of company stock during Yelp’s Series E funding round in early 2010, according to the company’s IPO filing, with CEO Jeremy Stoppelman and board chairman Max Levchin each selling some $15 million of stock.
Yelp, the San Francisco-based local reviews website, has filed official documents to raise up to $100 million in an IPO of its stock. The filing reveals that Yelp pulls in solid top line sales, but has yet to turn a profit at the bottom line.
One of the hottest developments in local advertising has without question been the rise of daily deals, which are now being comingled and distributed in mobile and location-based apps for a potent hyperlocal marketing combination. This research note examines opportunities and challenges in this space for both large initiatives, such as Google Wallet, and smaller merchants and retailers. It provides an outlook of what — and who — to watch over the next several years as hyperlocal targeting becomes increasingly more mobile and mainstream. Companies mentioned in this report include Groupon, WHERE, Google, LivingSocial and Facebook. For a full list of companies, and to read the full report, sign up for a free trial.
An Illinois woman complained on the internet that her plastic surgery resulted in “facial lumps.” Now, two doctors who didn’t like her revie…
Is Google evil? Members of the Senate Judiciary Subcommittee on Antitrust, Competition Policy and Consumer Rights tried to decide that today in a hearing on Google’s market power. The end result was the Senators requested Google make voluntary changes to its search ranking.
Google has bought restaurant ratings publisher Zagat, in a deal whose value hasn’t been disclosed. The deal helps Google bring in a source of recommendations and user generated content that meshes well with its engineering-centric culture and could boost Zagat’s profile among the digerati.
Earlier this week Yelp said it was revising its daily deals strategy after encountering some “real challenges” in the space. According to new data from daily deals analysis firm Yipit, those challenges were indeed severe — and they may not be unique to just Yelp.
Yipit, a New York City-based deals aggregator and recommendation service, is growing fast and leveraging its wide knowledge of the tumultuous daily deals market. The company is not just rounding up deals, it’s also selling its data insights about this fast-growing market.
The rapid growth of me-too daily deal services was bound to see a turn at some point, and it looks like that moment has come. Today, it emer…
Foursquare and Yelp are moving into more direct competition, feature by feature. On Monday, Foursquare launched a new feature that allows users to create lists of the places they’ve checked into or plan to visit, bringing it further into the review and recommendation space.
Yelp has hired Rob Krolik to serve as its chief financial officer. Krolik’s resume includes time as the CFO of Shopping.com where he led the company through its IPO. Yelp CEO and co-founder Jeremy Stoppelman said Krolik’s public market savvy was key in his hiring.
How many Keratin wraps, photography workshops and Hookah tokes does one person really need? After Groupon and LivingSocial, there are anothe…
“Showing your phone to redeem a deal sucks,” said Tristan Walker, Foursquare’s director of business development, today at BIA/Kelsey’s Deals…
WhitePages’ new local discovery app is launching on Android first, in part because the platform allows it the ability to better track the efficacy of location-based ads. It’s another sign that Android is appealing to more developers.
Online review sites are becoming an increasingly important catalyst to digital commerce — when it comes to shopping at local businesses, re…
Allegations that Yelp disfavors businesses who don’t advertise with it have been dogging the company for years. Two years ago, the S.F.-bay…
Some of the groundwork is finally being laid for mobile payments, but the industry still has to find ways to convince users to pay for stuff with their phones. For the mobile wallet to catch on, apps will have to do much more than execute transactions.
Yelp and Twitter both get thousands of complaints a month, often asking for material to be taken down that is allegedly defamatory or otherw…
Here’s a sign of how the market for companies seeking funding has loosened up over the last year. When Twitter last raised a round of ventur…
The location wars are heating up just in time for the holidays. Location-based services such as Foursquare, Gowalla, SCVGR, Yelp and others have brought out big-name partners and expanded rewards to help give the check-in services a big push at the end of the year.
Google’s new local recommendation service with the unusual name — HotPot — can leverage the information that the search giant has about you (if you provide it), but it is still at a huge disadvantage compared with established apps like Yelp, and social networks such as Facebook.
There’s been a flurry of activity lately in local mobile advertising, often dubbed the Holy Grail of marketing. Players like Google and Facebook have a distinct competitive edge thanks to their sheer size, but smaller guys can succeed they keep a few key things in mind.
Facebook’s real focus with the launch of Places isn’t individual users or even Foursquare: instead, it sees the service as a way of making a major push into local businesses and local advertising markets, and the company with the most to lose isn’t Foursquare but Yelp.
Earlier this week I met with Foursquare co-founder Dennis Crowley and we discussed everything from Facebook to check-in fatigues and the copycats. I have synthesized our conversation to give you a good idea of how Dennis is thinking about Foursquare, social web and geolocation.
Enter Bearhug, a new “customer engagement platform” that provides businesses with something better than a basic support ticket customer feedback system; an app that enables them to hear what customers are experiencing and saying and actually do something about it.
While online directory Yelp has gotten more popular, it’s also been finding the levels of dissatisfaction from small business owners and com…
As Yelp is learning, trust is a hard thing to win — but amazingly easy to lose. And that’s why it needs to be protected with the corporate equivalent of the Praetorian Guard. To that end, here are three trust-related rules to live by.
Augmented Reality (AR) is a hot topic in the app stores these days. So, what’s AR? It’s multiple technologies being used simultaneously…
Yelp was yesterday slammed with a prospective class action lawsuit over unfair business practices. To that I say, it’s about time! There have been rumblings and bitchings and stories for years about Yelp salespeople pressuring local businesses to pay to remove negative user reviews.
Foursquare is working with Zagat, HBO and other high-profile media brands to get a leg up on competitors like Gowalla and Yelp. The partnerships will provide valuable exposure and content as Foursquare tries to differentiate itself in the white-hot location-based social recommendation space.
Apparently unable to nail down a deal to sell itself to Google (NSDQ: GOOG) for upwards of $500 million, Yelp is taking more venture capital…
Yelp, like Facebook and Zynga before it, has taken a large late-stage funding round that includes measures to cash out employee shares. In doing so, the local reviews startup effectively negates internal pressure for a public offering to make early employees rich.
AT&T is developing a Yelp-like site to offer user reviews and recommendations. While it’s late to the social recommendation party, and as such faces a small army of competitors, AT&T has the relationships and massive scale to help make its Buzz.com service a success.
Yelp is stepping up its game against Foursquare and Gowalla by adding “check-ins” by users to its reviews. But will be enough? Or will Foursquare and/or Gowalla make for a simpler user experience and therefore a significant competitive threat?
My search for a top-notch ramen joint returned quality recommendations from both Twitter (as to the restaurant) and Foursquare (as to actual menu items), all in near-real time. Which made me wonder if services like Yelp have a future in our increasingly always-connected world.
Google is rumored to be in talks to buy Yelp for over $500 million. If the deal happens, then it is a good move for Yelp and its backers, who are selling at what we think is the top of the market.
Features like Foursquare’s tips give us a glimpse of a useful and monetizable service where we can get valuable recommendations in real-time, via mobile access to reviews that are local, current, relevant, actionable and come from friends.
Augmented reality has been around for years (remember that annoying blue flash that accompanied the puck on NHL broadcasts?), but the space…
Type the name of a local restaurant into the Google (NSDQ: GOOG) search box, and one of three options are most likely to show up above the f…
Yesterday, we looked at Paris Metro, supposedly the first augmented reality app officially available for the iPhone. Today, Robert Scoble uncovered an…
In the current economy, business networking is more important than ever: We need to use lots of different techniques for finding clients. Social networks can be a great addition to our marketing toolboxes. Since I started actively using social networks (only a year and a half ago!), I’ve reconnected with old friends, and have gotten quite of bit of business that can be directly attributed to connections that were facilitated through these networks.
But social networks can also be great time-wasters, too. However, If you focus on the marketing aspects of the networks, the time spent using them can consist of, as Meryl says, “zero-guilt activities.” Here are some tips for using social networks as effective marketing tools.
In the astonishing time surrounding the news of Michael Jackson’s death, there were several false rumors that other celebrities had died. I…
Citysearch’s November relaunch came with everything from Facebook Connect compatibility to a new Smartphone-friendly mobile site. But users…
User-generated ratings site Yelp has been on a tear of late. But while users have embraced the site, small businesses, who are the target of…
I’m a frequent flier to England and a longtime fan of Yelp, the gloriously verbose and opinionated user-generated review site, so this…
This is the age of Celebrity 2.0. If you have more that 200 Twitter, FriendFeed, Facebook, Yelp friends, you’re a celeb, too!…
SF-based Yelp, the much-hyped and big user-gen CitySearch competitor, has raised a $15 million round fourth from DAG, according to TechCrunc…