Poshmark announced today that it will start adding well-known retail brands to its active community of women’s fashion-focused buyers and sellers. The…
Retailers benefit too
Cambridge Consultants, a product development group based in the U.K., is showing off a connected shopping cart that can tell a retailer…
Is there such a thing as a grocery shopping nerd? If so, I am one. I love strolling down supermarket aisles, comparing…
Let's call the whole thing off
In the middle of yet another disappointing earnings report Thursday, Barnes & Noble announced that it’s terminating the strategic partnership it formed…
As purchasing patterns shift, a battle is brewing over the fastest and most efficient way to get goods and services bought online into the hands of consumers.
While online personalization has been around for a while, only now are things really lining up for implementing it in a truly meaningful way for consumers online, in stores, and interacting with smartphones.
Apple’s latest splashy hire, Musa Tariq, comes from Nike, where he worked on marketing for the Fuelband. Previous to that, he worked alongside current Apple retail chief Angela Ahrendts at Burberry.
Although techniques such as machine learning are taking off in the e-commerce and retail spaces as a way to display better recommendations or optimize product presentation, the smart money is still on humans getting the final say in what customers see.
Not just Apple, but apparently Amazon is interested in getting into the brick-and-mortar retail payments processing business, according to news reports.
Having already opened three dedicated Samsung mobile stores in Spain, with handset retailer Carphone Warehouse managing the outlets, the companies announced on…
Fashion is heating up online, but figuring out how to build a fashion brand while taking advantage of technology is tough. Here are some tips that might help.
Apple’s presence-detecting iBeacon is moving beyond small pilots in handfuls of stores to much bigger implementations. Shopkick is trialing its iBeacon-derived ShopBeacon in 100 American Eagle Outfitter locations.
Target’s data breach will not quit — personal information like email addresses and phone numbers were also lifted in the December attack.
With Sunday deliveries and drones, retailers need to up their game to compete with Amazon. Here are five actions retailers can take so they have a fighting chance.
Embedded sensors are changing the way we manufacture products, operate airplanes, interact at theme parks and monitor sick kids, so why wouldn’t they also change retail. Here’s how shopping could change.
Mobile retail app developer Shopkick is selling iBeacon devices to businesses that will let them track and interact with customers as they move throughout their stores. Macy’s is its first trial partner.
Perhaps in an effort to gain a little more buzz (and holiday sales), Laptop Magazine reports that Intel will be opening a…
In yet another move showing that the future of retail is a blend of online and offline, Rent the Runway has announced…
Evernote is launching Evernote Market, an online store that sells products like a Fujitsu ScanSnap Evernote Edition scanner and Evernote-branded Moleskines and Post-it Notes.
Through location-based alerts, mobile startup Shopular offers retailers a way to keep consumers engaged and primed for purchasing in-store.
Lots of sites want to integrate retail, but Food52 thinks that cooking offers an ideal opportunity to do so. The site launched its new store, Provisions, on Tuesday.
Thanks to the mass market shift to e-commerce and the rise of maker-oriented sites, the way we shop is changing. The Grommet a startup out of Boston wants to help innovative products navigate the changing retail landscape.
Men’s fashion is a growing target for startups right now, with companies recognizing that even if men typically shop less than women, they represent an untapped market. Here’s how J.Hilburn is using data to do just that.
When you wander the malls or roam the aisles of your favorite boutique it’s increasingly likely that the retailer is watching where you walk via sensors and your phone. Is this a bad thing?
The recent funding announcement and user enagagement numbers from We Heart It, a site that allows you to re-post inspiring images, can tell us a lot about where the future of the visual web is headed.
Passbook is turning out to be a pretty good training ground for customers who say they have no interest in a full-blown mobile payments system.
As department store giant Kohl’s tries to respond to a world of e-retail, ubiquitous web, mobile devices and social media, it’s having to drastically change how it approaches IT.
Building a connected lamp is one thing, but finding an audience and a venue to sell it, is another. This week’s podcast highlights the challenges of bringing a connected consumer device to market.
More online retailers are making their way into the brick-and-mortar world, and Amazon may have cracked the code by turning to groceries.
The titans of the web are rebels, playing by their own rules. That is to be applauded at times, but we should also be thinking about the wider, long-term implications for society and fair competition.
Paul Sweeting is an Analyst for Gigaom Research, and the founder of Concurrent Media Strategies, a Washington, D.C.–based consulting and editorial services…
A conversation with a payments processing company that offers small businesses a side of data, got me thinking about how data may change your customer service experience and maybe distort markets.
Kobo is now selling its e-readers directly through its website in the U.S. and Canada. Previously, customers had to go to third-party retailers to buy the devices.
Wal-Mart will start a locker program to enable customers to pick up items they purchase off site. Other retailers have looked at the model, but Wal-Mart has 4,000 pickup spots in the United States.
Google’s acquisition of Channel Intelligence could give it a big leg up in ecommerce. But Jason Lehmbeck, DataPop, says the search giant has its sights on the offline retailing world, too,
Four months after the firing of the previous SVP of Retail John Browett, Apple Stores remain leaderless. Meanwhile, Browett lands on his feet.
Square is now in Verizon as well as AT&T stores. Working with the carriers gets Square closer to small business customers right as they’re buying their smartphones, and so far carriers aren’t asking for a cut.
Belly introduces the free sample to its local-business loyalty and rewards program. Through the Belly app, businesses can offer free goods and services to lure customers into their stores.
Former VP of Retail Jerry McDougal was said to be a candidate for SVP. His departure may indicate he was passed over and that Tim Cook is getting closer to appointing a new head of retail operations.
New York-based discovery commerce startup Birchbox on Thursday launched a special edition home-themed box, featuring home accessories, gourmet foods and other lifestyle and entertainment products. Last year around the holidays, it similarly launched a one-time box targeting men and later made it a monthly product.
The delivery of real-time query makes Hadoop accessible to more users. Its significance goes well beyond delivering a database management system kind of query engine that other products have had for decades. Rather, Hadoop as a platform now supports a whole new paradigm of analytics.
Dave Gilboa, Warby Parker’s co-founder and co-CEO, said the future of its business and all retail will involve the blending of online and offline commerce. He said Warby Parker does more sales per square foot at its headquarters showroom than all retailers except for Apple.
Designing a store that’s not about selling products, but is instead about delighting and engaging with the customer may be the future of retail if George Blankenship of Tesla Motors has his way. Blankenship shares his retail vision honed at Apple and at Tesla.
The co-founders of two companies changing the face of connected retail, Warby Parker and Birchbox, will join us at our upcoming RoadMap conference next month. They’ll talk about the forces changing the retail landscape and how they expect to connect with the consumer of the future.
New York-based fashion community Stylecaster has purchased beauty and virtual makeover site Daily Makeover and raised $2 million in new funding. With the acquisition, the company said it would double revenue and the size of its team, as well as triple its traffic.
Hotels, airlines and grocery stores already link everything imaginable to their loyalty card programs. Why not 4G, as well? Sprint wants to make it easy for the hospitality and retail industries to become mini-virtual operators renting and selling mobile data modems to their customers.
Treater, a social gifting startup launching Wednesday, wants to use Facebook help people send impromptu, casual gifts to friends. The Washington, DC-based startup is also announcing that it has raised $2.5 million dollars.
The in-person customer service offered to customers by Apple Store retail staff is key in winning Apple new customers and keeping old ones around. The quick backtrack on staffing changes shows Apple knows the perception of cutbacks in this area is risky to its brand.
Pinterest, Fancy and plenty of other websites help shoppers find deals and inspiration for clothing they can buy online, but some early startups are developing mobile apps that encourage shoppers to make their fashion purchases in stores.
As the market for music on discs shrinks, struggling retailer HMV will try blurring online and in-store to beef up plastic. But is the initiative just designed to defend a fast-diminishing old business?
Clearwire lost subscribers for the first time in the second quarter as a result of Sprint discontinuing new contract WiMAX device sales. Sprint has tied its star to LTE, and Clearwire would like to follow, but if the 4G carrier may have already reached its apex.
Print books still dominate, but a new report reveals that in 2011, ebooks made up 15 percent of all trade book sales. In addition, digital is now the most popular format for adult fiction. Despite the massive growth of digital, though, bricks-and-mortar stores are still the largest sales channel for publishers.
As if we needed more evidence that brick and mortar stores are at a crossroads, a study out Tuesday from Paris-based consulting firm CapGemini found that more than half of shoppers globally said they think more physical stores will become merely showrooms by 2020.
Here’s our daily pick of stories about Apple from around the web that you shouldn’t miss. Today’s installment: how Apple’s future depends on China, pay raises for retail workers, fined for false advertising in Australia, and 32 new countries get access to the App Store.
Social book discovery startup was left divorced from its intended book retail partner after HMV jettisoned Waterstones. Now its future lays with a supermarket, not a traditional book store.
Earlier today I wrote about online bra retailer True&Co delaying delivery of its products to customers. It turns out that the supply chain was an issue, but only because the demand for the service outstripped what True&Co thought would be a full year’s supply of inventory.
PayPal has made headlines about the business arrangements it’s secured for its in-store payment system. But the consumer strategy will be just as important. PayPal told me the marketing campaign for consumers began in the last week and will ramp up as PayPal adds more retailers.
SnipSnap, a new Philadephia start-up, is giving people a way to take a picture of a printed coupon with an iPhone app and display it at check-out. The app help consumer unlock a lot of the value in printed coupons that go to waste over time.
Here’s our daily pick of stories about Apple from around the web that you shouldn’t miss. Today’s installment: iPhone versus Android revenue from Google, the feasibility of Retina display MacBooks, the profitability of the Flashback botnet, and Apple gets approved for a greener data center.
Germany’s Samwer brothers are notorious as Europe’s chief cloners of web companies through their Rocket Internet vehicle. But we discovered their empire of e-commerce copycats is increasingly global, with companies operating in more than 50 countries worldwide.
Russian web incubator Fast Lane Ventures is developing a reputation for building big businesses fast, with the sale TV channel Shopping Live — its second significant exit inside a couple of months.
Best Buy will close 50 stores, while also expanding the number of smaller concept stores where customers can go to try devices and talk to expert staff members. The shift in strategy is one that we’ll see across much of retail in the future.
Although some believe the death of brick-and-mortar retail is inevitable, Mark Sigal, CPO of Unicorn Labs, thinks we all have a vested interest in seeing the industry reboot itself for the modern age. He outlines three paths for physical retail stores to avoid extinction here.
Does your kid want to play with unicorns? You might want to check out the goods at next week’s Toy Fair in New York, where toy makers will show off the latest-and-greatest augmented reality technology that animates once-static games, books, and toys.
Recently, I tried Antec’s new cleaning solutions on my MacBook Pro, iPad and my iPhone 4S. Initially I was a bit skeptical because, well, it’s just cleaning solution. Still, I’ve been a long-time user of iKlear, so I wanted to give the competition a shot.
As Apple adds to its collection of architecturally significant retail stores, the company is getting even fancier for its proposed new flagship store in Aix en Provence, France. It is doing away with walls almost entirely and going for an all-glass structure.
Updated. On Wednesday morning, the New York Times sent a number of emails urging customers to call a toll-free number to renew their subscriptions. They seem to have been sent by Epsilon Data Management, an email marketing firm which had a major data breach in March.
Beyond the crowds that show up for Apple Store events, like iPhones on sale or Friday’s Grand Central Terminal store opening, it’s always amazing the sheer number of employees on hand. Fittingly, Horace Dediu at Asymco has calculated how much each retail employee makes for Apple.
IBM plans to acquire retail data analytics company DemandTec in an all-cash deal valued at $440 million, continuing Big Blue’s buys in big data businesses. DemandTec has two especially compelling elements for IBM: It adds to its big data expertise, and it’s vertically focused.
Apple’s experiment with self-checkout in its retail stores is apparently doing well, according to sources. The system, which allows shoppers to buy relatively items using the official Apple Store app on their iPhones, could pave the way to higher profits and lower operating costs for Apple.
According to the New York Post, Apple has one of the lowest rents of all other retailers for its Grand Central Terminal store and will not pay its landlord (the Metropolitan Transportation Authority) any percentage of its sales, a situation being called “unique.”
Retailers already parse a ton of data — from ERP systems, from registers, from Twitter and Facebook. That pool of addressable data will only get bigger as more retailers revisit using RFID to prevent losses, says Steve Stone, former CIO of Lowe’s Home Improvement stores.
Apple was the second-most popular online retailer in the U.K., according to data collected by web stats measurement firm Experian Hitwise and IMRG released Monday. Apple rose to second place from eighth the previous quarter, thanks to a five-fold increase in traffic between August and October.
VeriFone is looking to become not just a seller of point-of-sale terminals but a provider of managed services for merchants, whic will need help in transitioning to new alternative payment systems like NFC. VeriFone projects half its revenue in 2015 will be from services.
The traditional ways that retailers and merchants reach out to users and how they expect them to discover, shop and pay are getting disrupted by mobile and social. And that’s created really empowered shoppers, who are using these tools to augment and alter their buying patterns.
Apple’s search for a replacement for retail chief Ron Johnson continues, but that hasn’t stopped it from shaking up its retail operations despite the ongoing transition, with mobile payment and ordering options, and reportedly planning even more changes in the near future, too.
Apple doesn’t willingly telegraph its plans, but thanks to the filing of its 10-K, we get a peek into where the company plans to invest. Based on the reported capital expenditures for 2012, it looks like it’s doubling down on its retail stores and cloud infrastructure.
Apple has increased its R&D spending from $1.8 to $2.4 billion this year versus last, according to a filing Wednesday by Apple to the SEC. That’s a 33-percent increase, and makes the 2011 spend more than half that of the previous four years combined.
Any seasoned fashionista knows that shopping is serious business, but that doesn’t explain why most retail sites are so boring. New service Fantasy Shopper wants to inject more fun into buying online by turning it into a social game. Can it succeed?
Apple wants to make it easy for its retail employees to get some one-on-one time with its iPad, according to a new report. A new pilot program would allow employees at one store to check out iPads for up to a week at a time.
What drove Walmart to acquire OneRiot and make it part of Walmart Labs is the same thing plenty of other companies — particularly media entities — should be interested in: namely, making sense of all the data that is coming in from users on social networks.
If you are or have ever been a college student, then you probably know that textbooks are the biggest racket going. Amazon Student, a new official iPhone app put out by Amazon.com, should help you find better prices than you would at your school bookstore.
As Apple continues its search for a replacement for outgoing retail chief Ron Johnson, the company is looking to hire someone based outside the U.S., according to a Wall Street Journal report Tuesday. The report says Steve Jobs was “extensively” involved in picking the search firm.
On May 19th, the Apple Retail Store celebrates its tenth anniversary. Here’s a look back at the unlikely success Apple has enjoyed with its brick-and-mortar stores, and at where we might expect that success to lead future retail endeavors made by the company.
On the eve of Apple retail’s ten-year anniversary, rumors are suggesting big changes inside Apple Stores this weekend. Those changes might include iPad-based payment terminals and interactive displays, dedicated product setup areas, and more changes designed to improve the brick-and-mortar shopping experience.
A big factor in the $75-billion theoretical market value Facebook has amassed is the idea that the social network will become a major e-commerce player. But a new report from Forrester Research argues that Facebook may never actually achieve that goal for a number of reasons.
Apple has just issued a press release confirming details of the Pad 2 launch for tomorrow. The tablet will be available at all 236 Apple Retail stores in the U.S. at 5:00 PM local time, and Apple’s online store will begin sales at 1:00 AM PT.
You know you want a new Mac, but where to buy? There’s no shortage of sources, but when it comes to getting great service and warranty support, the options narrow considerably. Here’s a list of where your money will go the furthest.
Apple made a lot of money from direct sales last year, so it isn’t surprising that it would expand its online store to China, a market with huge growth potential. Extending the App Store’s reach there isn’t shocking either. So what does Apple stand to gain?
Long ago, there were rumors that a concierge app would come to the iPhone platform and bring reservations and other services to the device. Now, those features are here in version 1.1 of the Apple Store app, just released. It brings new location-based services and more.
A press release just issued by Apple reveals that a partnership between it and Verizon will see the iPad make its way to the wireless provider’s store shelves Oct. 28. Apple also announced that the iPad will be available at AT&T stores on the same day.
U.S. retail giant Walmart confirmed that it will be offering the Apple iPad at hundreds of its stores beginning Friday, Oct. 15. Despite the small initial launch pool, by the time Black Friday rolls around, that number is expected to grow to 2,300 nationwide.
The Apple TV is facing stiff competition from Google TV and others, like Roku, for consumer dollars. But is that really where it stands to gain the most? The blue screens of death we see all too often in retail displays say otherwise.
The iPad will be appearing alongside its predecessor the iPod touch at many more locations starting today. Adding to its retail presence in the U.S. at Apple Stores and Best Buy, the iPad is now available at Target retail locations, and online at Amazon.
My last visit to an Apple Store was a week ago when I picked up my new iPhone 4 and, though I’ve visited the stores plenty of times before, waiting in line reminded me of what makes Apple’s retail plans such a success.
In some interesting tablet news that falls a little off the well-trod rumors path, Apple (s aapl) officials have apparently paid a…
“Dream bigger,” Steve Jobs told a Disney executive as they discussed plans to reinvent the media company’s retail outlets. He insisted Disney…
In this research study, MindClick SGM sought to compare the relative greenhouse gas emissions of online and in-store holiday shopping during the post-Thanksgiving shopping weekend. We modeled the environmental impact of purchasing consumer goods either online or through a trip to a retail outlet for an in-store purchase using anEconomic Input-Output Life Cycle Assessment (EIO-LCA) model approach . The environmental impact, as indicated by greenhouse gas (GHG) emissions, was then weighed by the relative dollar amounts spent during the traditional ‘Black Friday’ and ‘Cyber Monday’ purchasing windows. In summary, we find that the impact of an in-store purchase represents an increase of more than 15 times that of an online purchase; the overall impact of Black Friday is more than 50 times that of Cyber Monday.
Apple’s 13-inch MacBook was the top-selling laptop and the 21.5-inch iMac was the top-selling desktop in the retail channels during the month of October, according to data collected by The NPD Group, a research firm that closely follows the retail industry.
Scheduling a Genius Bar or One to One training session appointment has never been that difficult. Just go to Apple’s (s aapl)…
Finally, Apple (s aapl) is beginning the roll-out of its iPod touch-based payment and checkout system for retail stores. According to an…
Talk about biting someone else’s style. Not only is Microsoft (s msft) trying to add some cool factor to its brand using…
The New York Times reported yesterday that entertainment super giant Disney (s dis) is planning to reboot its entire chain of global…
It took the designer-store concept from Apple (s aapl). It took the Genius Bar concept from Apple. What’s left for Microsoft (s…
The international buildout of infrastructure for electric vehicles will produce nearly $6.5 billion in revenue by 2015, according to Pike Research. A number of startups are racing to build the 5 million charge points Pike anticipates will be installed by then, and a wide web of automakers, utilities, computing and software giants, policy makers and others are getting involved in the effort.
Creating a comprehensive network of vehicle charge points at homes, workplaces, commercial/retail sites and public areas has implications for the accessibility and appeal of the plug-in vehicles now widely seen as a key to reducing greenhouse gas emissions from transportation. This, combined with the significant business opportunity of a major infrastructure buildout, means speed and innovative business models are critical. For cues on how to achieve that, we can look to other major infrastructure efforts, notably the buildout of high-speed Internet. Like the EV charging buildout, it’s getting a big push from government, and together these buildouts will transform the flow of energy, data and information throughout the U.S. economy.
In the past, to buy an iPhone you’ve had to either deal with Apple (s aapl) or one of its worldwide providers…
When Apple (s aapl) changed its One to One policy, I had no idea it would eventually affect me personally. As a…
As we discussed yesterday, there have been quite a few instances where Apple’s (s aapl) retail plans have been re-evaluated or changed…
As Microsoft (s msft) proudly ventures into the retail world that has already seen quick entrances and exits by other vendors like…
The locations of the first Microsoft (s msft) Retail Stores have been announced. Microsoft’s foray into brick-and-mortar retail will begin in Scottsdale,…
Last week Gizmodo published a leaked proposal (32MB PDF) from marketing agency Lippincott detailing plans for Microsoft’s (s msft) upcoming brick-and-morter retail…
I posted a while back about Apple’s (s aapl) freely available Summer Camps for Kids. These camps let children pick an iLife…
They say you can’t time the market, but for some lucky folks, there is special time to buy a new Mac and…
In May of 2001, Apple opened its first retail outlet store in Tysons Corner, Virginia – it was immediately met by critics and the typical roster of Apple-haters with predictions of doom and massive financial losses. Eight years later, Apple has over 255 retail stores worldwide, and are the darling of the retail computer industry. So what makes them so successful?
While the Mac, iPod and iPhone are what makes Apple successful, the formula for their retail store’s success isn’t so obvious until you actually visit an Apple store. Sure, great products sell themselves, but Apple has made sure that their products have the best opportunity to do so by creating an environment that offers virtually no reason for a buyer to go elsewhere.
This weekend featured the grand opening of Apple’s latest retail store, Scottsdale Quarter, in beautiful Scottsdale, Ariz. As evidenced by looking at…
Apple (s aapl) is working hard to remodel 100 of its stores this year, according to a report in USA Today. The…
If you’re still skittish about being locked in for a lengthy contract and don’t mind the fact that new hardware will almost…
Taking charge of your own retail distribution is a questionable move even in the best of times, but it looks like Microsoft…
A new report from eMarketer says that the number of online shoppers who watch retail videos grew by 40 percent last year.…
One of the announcements coming out of Macworld last week was the upcoming release of Lightspeed 3.0, an update to the Mac…
News broke yesterday that Wal-Mart will indeed be selling Apple’s iPhone, most likely by the end of December. The source of the…
Troubled electronics retailer Circuit City filed for Chapter 11 bankruptcy protection today, as the company attempts to restructure and fend off creditors.
I recently had the pleasure of interviewing Richard Haddock, President of the Haddock Corporation, an Apple reseller that has been in the…
Since the launch of the original iPhone back in June 2007, the only place you could (legally) get an iPhone in the…
iPod vending machines aren’t new. They’ve been spotted in Japan, where just about everything (farm fresh eggs, hot ramen, etc.) can be…