CRM

What will CRM look like in 2015?

As we become accustomed to a real-time, data rich world the existing enterprise applications have to adapt — including customer relationship management software. Here are some thoughts on making it better.

Report

WAN design for the cloud age

With current IT management dictating that more and more resources move from the local area network (LAN) to the wide area network (WAN), enterprise dependency on WAN is on the rise. This shift in WAN requirements is placing increased cost and performance pressure on traditional WAN solutions, which either pose the exorbitant costs of private WAN services (as pricing has not degraded at pace with other connectivity solutions) or are burdened by the unreliability of the public internet. This paper will explore how next-generation WAN strategies, specifically WAN optimization and virtualization, address emerging enterprise WAN requirements while improving on the cost and performance of traditional solutions.

RelateIQ: A hush, hush data-savvy startup

Data is a hot topic among the startup community, which is why stealthy startup RelateIQ has a bunch of people excited about its product and plans. The startup has some big data street cred with executives from Palantir and LinkedIn’s former data scientist DJ Patil involved.

Openet raises $21M to manage your mobile data traffic

Openet has bagged $21 million in new funding. The vendor makes a mobile network element that most people have never heard of, the policy control and charging manager, but the policy manager is already having a huge impact on the way we consume mobile data.

Why Salesforce buying Buddy Media makes sense

Salesforce is reportedly close to buying social media marketing platform Buddy Media for $800 million. If true, it shows how Salesforce is adapting to the changing face of customer relationship management, which is increasingly about managing branding, social media interactions and marketing for customers.

In major redesign, Daylite 4 integrates with native iOS apps

Daylite 4, the Mac and iOS CRM solution from Marketcircle, gets its first major redesign in a long time. Daylite has a decade-long history with the Mac, and has some very welcome improvements in this new version, but a lot of polishing to do too.

Causecast takes corporate philanthropy beyond the Fortune 500

Los Angeles-based startup Causecast this week debuted its Employee Impact Platform, a web-based program that connects companies and their employees with non-profits and charitable causes. With Causecast, small businesses can compete with larger, more established companies when it comes to offering employees ways to give back.

Why Oracle paid $1.5B for RightNow

Oracle’s planned acquisition of RightNow Technologies gives the enterprise apps giant a bigger presence in SMB accounts and helps populate its planned public cloud with applications more quickly. Oracle is paying $43 a share, or roughly $1.5 billion for the SaaS company.

Obama Budget Spells Benefits for the Cloud

In President Obama’s budget announced yesterday, the feds may have opened a window of opportunity for cloud computing companies large and small hoping for some government largess. The federal budget hopes to increase spending on IT in 2011 by 1.2 percent to $79.4 billion.

A Touch of Daylite

At Macworld Expo 2009, the folks at Marketcircle, makers of Daylite, are announcing and demonstrating their new iPhone application: Daylite touch. Marketcircle…

Watch an Ad, Plant a Tree

OK, we’ll bite. ABC is shamelessly exploiting the “green” trend trying to save the planet by launching a new video widget and…

iPhone Ready to Rumble With BlackBerry

Apple today unveiled enterprise features for the iPhone, a push to take on Research In Motion’s BlackBerry. And even though it will be a while before the iPhone can become a real challenger to the Canadian company’s ubiquitous device, the news weighed on RIM’s shares.

A Rocket in Your Pocket?

Memina (a Samsung spin-off) is all set to release a new 2GB POCKET ROCKET — a top-of-the-line USB Flash drive with up…

Ericsson’s losing the signal

2004 was a whopper of a year for Ericsson. The demand for wireless network equipment boomed, and so did Ericsson’s fortunes. Big…