Livefyre is perhaps best known for powering the comments sections beneath an untold number of articles from across countless websites. But the…
Twitter has made its first significant product update since Jack Dorsey returned to the helm on Monday: A feature called “Moments” that…
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While many other media organizations have gotten rid of their reader comments, including Reuters and Bloomberg, the New York Times says it plans to expand its commenting features and invest more resources in them because they help create a valuable relationship with readers
Don't outsource your community
Guardian digital editor and former New York Times staffer Aron Pilhofer says media outlets are making a monumental mistake by ending comments, instead of focusing on how they can use them to build a true community and two-way relationship with their readers
Don't let the trolls win!
Many media sites are deciding to shut down reader comments because they have become troll and spam-filled cesspools — but why not show how much you value readers by spending the time to improve your comment section?
Not just for trolls any more
A survey done by the commenting platform Disqus shows that readers see comments posted by those using pseudonyms as being just as trustworthy as those using real names
Reuters says the conversation about news content has moved to social platforms like Twitter and Facebook, so it is removing the ability for readers to comment on its stories — but I think that is a mistake, for a number of reasons
Disqus, one of the largest comment-hosting platforms on the web, is launching a feature that could add sponsored comments to the sites of many leading publishers — but that seems unlikely to help comments leave behind their reputation as a ghetto for trolls
Even as it announces a move to a swanky uptown New York office, Gawker Media remains a work in progress, says founder Nick Denton — especially the somewhat balky commenting/blogging platform known as Kinja that was supposed to reinvent online media
Many media outlets seem to believe that by forcing readers to use their real identities, they will solve the problem of bad comments — but in reality, all they are doing is making it less likely that most of their readers will ever respond to their content
Comment sections are one of the most unloved parts of the online media business, but the media giants behind a new joint venture believe that they are worth fixing, and they are going to create an open-source platform for community to try and do exactly that
A post by long-time tech blogger Dan Gillmor about the decline of the “indie web” got me thinking about the old days of the blogosphere, and how powerful the unedited voice of a single passionate blogger can be. Have we gained as much as we’ve lost?
We are surrounded by social tools and the interactive web, and yet many journalists and media outlets — both mainstream and digital-native — still fail to use these tools to create a truly two-way relationship with the people formerly known as the audience
Apps and services like Secret and Whisper have re-ignited the debate over the value of anonymous or pseudonymous behavior online, but despite the prevalence of trolls and bullying the benefits of anonymity arguably outweigh the disadvantages
Critics argue that anonymity of the kind offered by apps like Secret and in blog comments creates an environment for bad behavior, but 4chan founder Chris “Moot” Poole says anonymity has value because it encourages honesty and empowers creativity
To no one’s surprise, users have expressed outrage at Youtube’s new real-name policy for comments. Is the video sharing site damaged forever?
Many publishers have given up on reader comments, but Gawker founder Nick Denton says he not only finds them worthwhile, he sees them as one of the key factors in the network’s future growth.
Huffington Post founder Arianna Huffington says the site will no longer allow anonymous comments — but by taking such a step, the site will be giving up something of value, and may not even solve its troll problem.
Comment trolls are often used as an example of why blog comments are a waste of time, but a recent series by the Climate Desk showed how they can quickly be turned into human beings.
It may seem like a sideshow, or a service that can only bring noise and chaos to the news, but RapGenius and its approach towards annotation shouldn’t be dismissed out of hand just yet.
Content recommendation services are becoming big business. The latest entrant is Reverb, a site that draws on its experience as a dictionary maker to offer useful story suggestions.
After lining up some big backers including two Twitter founders, communications hub Branch is opening to the public. The service is trying to encourage online dialogues by drawing people into conversations that can be shared and preserved.
Engagio, a social inbox that organizes people’s online conversations, is take a big step toward becoming a social network of its own. The Toronto-based start-up is rolling out a handful of new features including the ability to follow the conversations of other users.
Critics of reader comments often argue that they are worthless because they are filled with trolls, and not that many people read them. But despite these flaws, building community through comments and other social features is more important than it has ever been for online media.
Branch has gotten some attention for its new service, which offers a web-based platform for invitation-only discussions, as well as the fact that it is financed in part by two co-founders of Twitter. But is being less open a benefit for Branch or a disadvantage?
A new commenting system at the New York Times has drawn fire from readers, but the motivation for the move is sound. If media companies want to behave like communities (which they should), they need to encourage their readers to “level up” and become more engaged.
Some news sites such as The Huffington Post use badges and other kinds of reward systems to encourage user engagement and positive behavior in their online communities. Could doing this help Google overcome the downsides of anonymity without banning users who don’t use their real name?
Some newspaper publishers have said that introducing Facebook comments has cut down on offensive commentary and boosted traffic. But it’s worth remembering that Facebook is not the cure for bad behavior, and that handing over comments to the social network means relinquishing control over something important.
While plenty of newspapers and other media entities are happy to use social tools like Twitter and Facebook to promote their content, few are really engaging with their readers on a regular basis, says Reynolds Journalism fellow Joy Mayer — but that is the future of media.
Polls generally flow in one direction with an organization looking to find information from a pool of people or a community. But Urtak, a small, New York startup is finding that democratizing polls unlocks a lot of interesting interaction, engagement and new information.
Newspapers seem to have a hard time accepting the “social” part of social media — a case in being the new policy introduced at a major Canadian newspaper, which tells its staff not to express personal opinions and not to respond to reader comments.
The buzz around upgrades to Facebook’s nascent comments service makes it sound as if the social network is about to launch another world-dominating technology. In reality, that’s an unlikely scenario, since there’s still plenty of room for competitive innovation as far as comment systems go.
Blogger John Gruber of Daring Fireball says that he doesn’t believe that comments on most blogs add any value, and that they are often just “cacaphonous shouting matches,” which is why he doesn’t allow them. But despite the noise, we believe comments are worth having.
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