40 hours later, Verizon says its cloud is back …

5 Comments

After taking a ton of heat for what ended up being a 40-hour maintenance shutdown over the past two days, Verizon said the work it did will prevent these sorts of stoppages in the future.

This maintenance work, added what Verizon called “seamless upgrade functionality” that will enable similar major upgrades to happen without service interruption, according to a press release posted Sunday afternoon.

Going forward, Verizon said, “virtually all maintenance and upgrades to Verizon Cloud will now happen in the background with no impact to customers.” There wasn’t a ton of information about how this will work, but there you have it.

Last weekend, when Verizon advised customers a week in advance of  what it said could be a 48-hour shutdown for planned maintenance, all sorts of things hit the fan. The prevailing opinion was that cloud computing vendors should be able to handle upgrades and maintenance with a lot less downtime than that.

Verizon is trying to make a name for itself in enterprise-class cloud infrastructure.  In that market it must contend not only with other telco-rooted companies– [company]CenturyLink[/company], [company]AT&T[/company] et al — which are trying to pitch the same customers but with public cloud giant [company]Amazon[/company] Web Services, which has proved serious about winning corporate workloads.

As if that’s not enough, legacy IT powers like [company]Microsoft[/company] and [company]IBM[/company], which are already in virtually every enterprise account are pitching their own respective clouds aggressively.

In a cloud melee like that, Verizon, which launched this new Verizon Cloud last fall, had better make good on no-more-upgrade-shutdowns because people will be watching.

5 Comments

Will T. Trump

Upgrades of this magnitude are extremely challenging. Just about any major system upgrade has some planned impact or downtime. The downtime usually negates the possibility of other negative consequences.

This updgrade seems to have gone better than past upgrades where they have lost data or taken down mission critical emergency services.

http://newyork.cbslocal.com/2014/01/16/verizon-outage-takes-nypd-data-systems-offline-for-hours/

http://news.cnet.com/Wireless-services-still-facing-growing-pains/2100-1033_3-240478.html

snuggles

Any guess on when their next >24 hour “unavailability” window will be? I’m going to wager June.

At the very least, Verizon should be learning a lot of lessons on how to handle their outage. Sure, they “bested” their goal by going sub 48 hours, but they didn’t send out email notifications to users when it was done but instead, trumpeted it via press release.

If I pull a system down at work for 48 hours, we’re sending out updates every 3-4 hours. I’d rather over communicate than under communicate.

Mark

Maybe now they might actually have a cloud versus one only in name. Time will tell. Wanna risk it?

Keith Craig

Verizon trimmed its “worst case” scenario by 8 hours. Does that count as a positive? With downtime in Verizon’s customers’ rearview mirrors, the week of hullabaloo has become much ado about nothing.

Did Verizon suffer loss of market share or will this extended maintenance interim have generated a surge of new customers? In 6 months, will anyone remember? Like the week between Verizon’s downtime announcement and its passing, only time will tell.

Let the market decide…

John McCormack

After some quick googling, you work for a Marketing team at a VPS company. You have no idea what an outage consists of, or what technical issues may have occurred. Plz2be ignoring anything from someone who doesn’t understand how a computer works.

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