These two startups are cashing in by spotting IT problems before they become disasters

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Two startups — Moogsoft and PagerDuty — that specialize in the monitoring and logging of potential problems and incidents in an organizations’ infrastructure will announce Thursday that they have raised new funding. Moogsoft raised $11.3 million in a Series B investment round, bringing the company’s total amount of funding to $18 million, while PagerDuty landed $27.2 million in a separate Series B round, which bumped its total funding to $39.8 million.

As more organizations virtualize their computing needs with cloud-computing services, their tech staffers are being bombarded with data and are often unable to make sense of all the information that comes through the door. If a software bug that could cause a big issue were to exist within the infrastructure, it’s likely that the looming problem could be lost amid the excess noise. This is where Moogsoft and PagerDuty come to play.

Moogsoft’s on-premise software spools together all the data from the many different tools IT staff members might use to get their systems running and monitored, and uses machine-learning algorithms to contextualize the data and discover problems that may be lurking in the back end. Its algorithms can also identify which bugs present the most urgent problems and which ones are not as important to deal with immediately, said Moogsoft CMO Rob Markovich.

After Moogsoft identifies the bugs, the software alerts the appropriate groups that would be the best points of contact to address the problems and displays the results in a dashboard that also contains a Facebook-like comment wall where tech workers can discuss the bugs. What this means is that if Moogsoft were to find errors that impact storage within a company’s infrastructure, the IT staff that looks over mobile services won’t have their time wasted because Moogsoft would recognize that they aren’t the right people to ping.

Moogsoft's dashboard with comment wall

Moogsoft’s dashboard with comment wall

Whereas Moogsoft uses on-premise software, PagerDuty has a cloud-based service that uses an API to tie together different IT monitoring tools, said PagerDuty CEO and co-founder Alex Solomon. PagerDuty customers can set up rules within its service that govern what incidents it should be looking out for, similar to how a Microsoft Outlook user establishes rules in his or hers inbox to capture and organize email.

PagerDuty’s visual dashboard captures all of the incidents, but does not a have a Facebook-like comment wall. Instead, the service can link up with work-collaboration tools like HipChat or Slack as a way for users to communicate and work on solving the problems. The service also allows users to do a postmortem analysis of the incidents so that they can reduce the likelihood of their reoccurrence.

PagerDuty's incident interface

PagerDuty’s incident interface

With the cash influx, Moogsoft is looking to expand into Asia and Latin America, build a research and development lab in San Francisco, and eventually release a cloud-based version of its product, said Markovich.

PagerDuty will spend its funding on hiring engineers and support staff and plans on hiring experts in machine-learning so as to build upon its product, said Solomon.

Wing Venture Capital was a new investor in Moogsoft’s round of financing, joining previous investors Redpoint Ventures.

Bessemer Ventures Partners drove PagerDuty’s funding round along with previous investors Andreessen Horowitz, Baseline Ventures, and Harrison Metal. Bessemer’s Trevor Oelschig is taking a place on the startup’s board of directors.

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