LivePerson buys Germany’s Synchronite to add co-browsing to customer service tech

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The not-at-all-creepily-named “digital engagement” firm LivePerson has bought a German startup called Synchronite for its co-browsing technology. The deal should help LivePerson boost its real-time customer service product by allowing agents to see what the customer sees, so they can guide him through form-filling, completing purchases and other functions of the client’s website. Other outfits doing similar things include Unblu, LiveLook and Firefly. The purchase price for Mannheim’s Synchronite was not revealed.

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Shrey

Armor5 provide co-browsing as well ! Enterprise Users can co-browse and have a secured containerized experience as well.

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