Class action lawsuit filed against Apple over lost iMessages

18 Comments

If you switch from an iPhone(s appl) to an Android(s goog) or other phone, there’s a good chance that some text messages will go missing due to the way Apple handles its iMessage application. Some people have been able to fix the problem — here’s how I did it — but some former iPhone users, like former Lifehacker Adam Pash, are complaining there’s no solution in sight. Adrianne Moore, one of the aggrieved switchers, filed a class action lawsuit on Friday looking for both a fix and restitution from Apple. The lawsuit was filed in federal court in San Jose, California. If you’re interested in the case, most of the filing is available over at Patently Apple.

18 Comments

Forreal

Good idea suing. Perhaps I can sue the post office. I moved addresses without telling anyone or forwarding my mailing address. People and the post office still think I live at my old address but I don’t anymore. The thing is that now I am not getting any of the mail people are sending me!!!!! I’ve lost every pay check that gets mailed to me! They shouldn’t be holding my mail hostige, bastards!

Curmudgeon

Well, lawsuit probably isn’t warranted, but she has a point. Apple nicely and magically detects that a given mobile phone number is associated with an iMessage account, and then configures itself accordingly. If, for some reason, an iMessage transmission fails repeatedly, the phone *could* configure itself to switch back to sending SMS for that contact, but it doesn’t. No reason for that.

Mr. Poopers

This article needs to better explain the issue… For people reading, the problem is not about backup, the problem is about new SMS/text messages after switching from an iPhone. If you use iMessage on iOS, it ties your number to iMessage. When you switch away from iPhone to another device, your number does as well. But your friends who have iPhones send texts to you, iMessage still has your number stored as an iOS device and isn’t properly routing those messages to SMS for you to receive them.

Imagine all of your family uses iPhones. You switch to Android or Windows Phone. When your family is sending you text messages from their iPhones, you’re not getting them on your phone because Apple is sucking them up into an iMessage black hole. This is the issue. Apple is not releasing your number and preventing new text messages from coming to you.

The lawsuit is that this is an ongoing issue and most likely perceived as something low on their agenda to fix, because it involves supporting customers who have left them as a customer for a new device.

If you read the filing, it actually explains the issue quite well. People should understand the issue before making asinine comments…

nerd1999

Just go to http://supportprofile.apple.com and remove your iPhone that you no longer own from the list. Text messages work as expected then with a non Apple device. How is Apple supposed to know your device is no longer an iPhone if you don’t un-register from their service before you switch? Do we really need to go to court over this one? How about calling Applecare?

John Strom

Doesn’t everybody get a warning about backing up their data? If Adrianne Moore’s e-mails were that important to her [I doubt they were or are] then she should have backed them up – just in case and especially if she’s changing from Apple to Android or vice versa. Sounds like she just likes to complain and then sue to me.

Not an apple fanatic

The only party benefitting are the attorneys. We consumers have a choice to use technologies we like. I choose to use apple now. I may choose android later based on how they advance their user friendliness. I trust my iMessage as do many of my contacts. I am conscientious enough to note if recipients are android or Apple users so I modify my txt preferences to ensure they get my message. Arbitration should help throw out suck suits, particular class action status. This is now how many law firms generate more revenue per hour of work.

John NYC

If you move off a service you’ve moved off the service. Migration isn’t a part of the deal.

John Gibson

If one turns off iMessage on a particular number what right does apple have to hijack messages sent to that number from others and make sure they aren’t delivered via SMS?

JayX123

There’s a simple solution. Send all messages as text. People want to use iMessage but complain about it after they switch. That’s like suing your email client for not receiving emails. You don’t like a feature? Don’t use it. This country use to be full of hard working people. Now its full of greedy Americans looking for every possible way to get rich quick. Try that in china and see what happens. Only in America can you sue someone cuz you’re an idiot

tmdean0

Uh, the problem isn’t with sending messages, it’s with receiving messages from people who have iPhones. Are you supposed to convince everyone you have contact with to turn off iMessage?

richardmgarrett

I’ve used Apple computers and other devices for 30+ years. Like others, I admire the company’s engineering, design, and attention to detail. That said, I am grateful that Adrienne Moore is bringing this suit. I sold my iPhone, downgraded to a flip phone, and switched plans for a more affordable one only to discover that I was no longer receiving text messages from friends and colleagues who had my number listed as an iPhone. I tried many of the same ‘solutions’ suggested by Apple and attempted by others to no avail. I have been forced to find a used iPhone and resume my old plan because of this. Apple has been unwilling or unable to solve the problem and so it is only fair that users avail themselves of the same solution – the judicial system – that Apple has used against others.

elgianne

Why is Apple responsible for her messages if she switched? Somehow, that doesn’t make sense. If she really needed those messages and they were so important that they couldn’t be lost, she should have done ss’s. Let’s sue sue sue. She has nothing better to do I guess.

Mr. Poopers

It doesn’t make sense because you didn’t understand the issue. It’s about new SMS messages not old ones… Read the actual filing. This post didn’t do a good job explaining the issue, assumed everyone knew what “text messages going missing” would mean.

Dilip Andrade

One of the things about SMS is that from the carrier perspective, they will keep trying, and can then report failure.

By hijacking SMS messages and routing them into iMessage, Apple has created a system in which the carrier doesn’t get the SMS, and then doesn’t actually guarantee the delivery of the message. You’d think that they’d notice that the mobile phone was no longer connecting to iMessage and then be able to route the messages accordingly, but it appears that they never considered the possibility that someone would ever strop using one of their devices.

Wosb

The wimps are going to be heard. Bunch of whinny, but college educated, jerks.

Mr. Poopers

And what does that make you for commenting without understanding the issue?

Comments are closed.