Dropbox: Yes we went down, but not because of hackers

Dropbox + Mailbox

The popular Dropbox cloud storage and file sharing site went down Friday night with some issues lingering into Saturday. The San Francisco company acknowledged the service disruption on its tech blog, but disputed claims that it was taken down by hackers and attributed the issues to a maintenance issue.

“Claims of leaked user information are a hoax. The outage was caused by internal maintenance,” according to the blog.

Update: A Dropbox spokesman said Dropbox site and applications were fully restored at 4:40 p.m. PST Sunday night. 

Update: On Sunday night, a Dropbox spokeswoman emailed a statement:

“On Friday night we experienced a site-wide outage from 5:30pm until 8:28pm caused by unexpected technical issues during a routine server upgrade. Over 99% of our users can now access their files via dropbox.com, but some are still experiencing other problems. We’ve been providing regular updates on our tech blog at https://tech.dropbox.com. We’re working around the clock to resolve any remaining issues and are deeply sorry for the disruption.”

An affiliate of Anonymous claimed responsibility for an attack which it said took down the service to avenge the death, a year ago, of Aaron Swartz, according to the New York Times Bits blog.

According to Dropbox’ own timeline, the site went down as of 6:40 p.m. PST on Friday and was restored at about 8:36 p.m. Only it really wasn’t — Dropbox acknowledged some service issues related to the initial outage persisted into Sunday morning. It was working for 99 percent of users by 4:10 a.m. PST Sunday, according to Dropbox,  a number that is difficult for outside parties to confirm.

When Dropbox has a hiccup, it gets noticed: It claimed 200 million users as of November.

Note: This story was updated at 3:55 p.m. on January 12, 2014 with a statement from Dropbox and again at 5:50 a.m. PST January 13 with news that Dropbox was fully restored. 

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