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Google and HP pull Chromebook 11 inventory due to charger overheating issues

Earlier on Wednesday, The Verge reported that Best Bey(s bbuy) is pulling its inventory of HP Chromebook 11 devices from retail stores. The laptop is currently unavailable through Google Play(s goog) as well, with the site saying “out of inventory.”

Google issued a statement on Wednesday afternoon to explain, saying the included charger has caused damage for a small number of users:

“We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.

In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other Underwriters Laboratories-listed micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.”

The included charger uses micro USB to recharge the HP(s hpq) Chromebook 11, but does so at a higher rate than a typical phone or tablet charger. I did notice the charger on my review unit got quite warm but I haven’t experienced any issues because of it.

4 Responses to “Google and HP pull Chromebook 11 inventory due to charger overheating issues”

  1. Totally stalking your writing…

    The first thing I thought when looking at the charger on mine was: hm. How did hp manage to drastically reduce the size and weight of a typical laptop charger, drastically reduce the wire gauge, while keeping the same capacity? Answer, as of today: underbuild it.

    While I like mine quite a bit I’m returning it until they flesh out their hardware…and software. Google’s customer service will be tested in the next few weeks.

      • Then why pull the laptop from sales? I have used the charger from my Nexus 7 and watched the battery dwindle, having to shut it down to charge. Hardly productive.

        Still doesn’t solve an essential Google app being crippled on this machine.

        Anyway I don’t feel it necessary to put my machine on a life support usb drip constantly and troubleshooting the app when its a week old, thanks.