Google and HP pull Chromebook 11 inventory due to charger overheating issues

HP Chromebook 11

Earlier on Wednesday, The Verge reported that Best Bey is pulling its inventory of HP Chromebook 11 devices from retail stores. The laptop is currently unavailable through Google Play as well, with the site saying “out of inventory.”

Google issued a statement on Wednesday afternoon to explain, saying the included charger has caused damage for a small number of users:

“We are working with the Consumer Product Safety Commission to identify the appropriate corrective action, and will provide additional information and instructions as soon as we can.

In the meantime, customers who have purchased an HP Chromebook 11 should not use the original charger provided with the product. In the interim they may continue using their HP Chromebook 11 with any other¬†Underwriters Laboratories-listed¬†micro-USB charger, for example one provided with a tablet or smartphone. We apologize for the inconvenience.”

The included charger uses micro USB to recharge the HP Chromebook 11, but does so at a higher rate than a typical phone or tablet charger. I did notice the charger on my review unit got quite warm but I haven’t experienced any issues because of it.

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