Blog Post

‘Tech surge’ in the works to address woes

Technical glitches have plagued the new health insurance exchanges since their launch on Oct. 1. But in a blog post Sunday, the Department of Health and Human Services (HHS) said it’s called in the “best and the brightest” inside and outside government to fix the issues.  In addition to what it called a “tech surge,” HHS said it’s adding new tools to monitor and identify problem areas so it can better prioritize and address them. Since the launch of, the agency said nearly half a million applications for coverage have been submitted.

6 Responses to “‘Tech surge’ in the works to address woes”

  1. There is certainly some doubt that the “best and the brightest” are going to fix the problem – or have been involved so far. 300+ coders, only from that one contractor, for something as simple as a data gathering Website? 500m lines of codes? Are you kidding me?

    I am still thinking that an actual startup team probably could have coded that for a percent of the price tag – though probably by cutting any red tape short.

  2. I heard on the News, don’t remember who, but that the site had 17 million hits, and given government in it’s own history, it is likely 17 people tried logging in 1 million times!!, from all the problems I am hearing from the people who tried, of all the people I know that tried?, none so far were successful, and some are ready to throw in the towel!

  3. How much is this “tech surge” going to cost?

    We just finished up a brutal battle over government waste to find a government website that doesn’t work. A website originally budgeted for 94 million dollars, which has already cost us more than 634 million dollars. That’s more than Facebook spent in six years of operations. That’s more than all of LinkedIn and Spotify combined.

    I’m a web developer. I’ve looked at the website. The mistakes being made there are amateurish. My wife’s cousin’s neighbor’s kid who is ‘good with computers’ could design a better front end.

    The worst part is it was deployed in such a miserable state. Working on a deployed website is like repairing your engine while you drive. It’s _much_ harder to do and will require much greater skill and care to do it correctly. That adds up to more time and more money.

    It is obvious they did not test it properly before deployment. It is obvious that the company who built this thing did not know what they were doing. And it is obvious that our government is now throwing good money after bad.

    Obama should admit it is a failure, take the site down, and rebuild it from scratch. It would be easier/faster/cheaper than trying to do repairs on a crap codebase that is deployed live.

    It is appalling that Obama’s administration, the tech superstar that reinvented online campaigning, was unable to find a more capable/reputable company to do the job better and for much less money. It is so bad, it’s difficult to accept this as gross incompetence. It seems much more likely that this website was used to funnel money into the hands of some close friends of the administration.

    There should be an investigation into this matter, just not the kind of investigation where Obama hires Clapper to investigate himself.