A few weeks ago, I highlighted a new data-analysis tool from Microsoft that automatically analyzes and visualizes data as users type into a search bar. The feature, called Q&A, is an impressive piece of technology, hiding some complex computations under a deceptively simple user interface. That was no mistake.
“Microsoft was not a design-first company for many years,” explained Microsoft Technical Fellow and Q&A team member Amir Netz during a recent demo of the product. “… You see the design-first [mentality] now permeating even the highest-end enterprise products.” (We’ll be featuring the best in experience design at our RoadMap conference next month).
The past: Let’s call it suboptimal design
What he means is that Microsoft was once — pretty clearly — guilty of the classic feature-first business software mindset. Throw in everything a power user might want and largely ignore the fact that most users don’t want to wade through 90 menu options. They don’t want a toolbar that bears a striking resemblance to the TV screen when Fox Business is on. In an office of 20 people, it doesn’t matter if a product can support 10,000 users simultaneously.
Speaking specifically about business intelligence, or BI, software like Q&A, Netz said the status quo is that users normally need strong skills in manipulating and analyzing data, and “a willingness to get dirty.” Because of the barrier to entry (as well as some technological and cultural issues that still persist), Microsoft GM of Product Management for SQL Server Eron Kelly added, it can take weeks to get an answer to a simple business question if it means someone has to go through and reconfigure the report.
Customers waiting on new versions of software could expect to wait 3 years in between releases. “If you were really aggressive you could get it to 2 years,” Netz said.
Add in the process of deploying traditional desktop software, which might mean buying and installing numerous different packages just to get started, and you get what Kelly diplomatically called “friction for users to consume our technology.”
The future: Simple, fast and addictive
With Q&A, however, Microsoft “started with just a pure design view,” Netz said. That meant the design team sat in a room for weeks and thought about how to make the user experience as simple and addictive as possible. They worked around the clock and on weekends, he said, with the understanding they’d move on only when “everybody in the room feels that what we have is just going to be awesome.”
That happened about six weeks later.
Only then did the team begin thinking about the technology and the architecture that would underpin the aesthetic and interactive experience they’d imagined. They brought in other Microsoft personnel with expertise in search, BI and natural-language processing, who were tasked with making Q&A intuitive, intelligent and responsive (it’s powered by an in-memory column store that Netz called “maybe the fastest in the industry.”). A prototype was ready about two months later and “was way better than what we expected,” Netz said.
Fast-forward another 14 months, to September 2013, and the full-time that Microsoft assembled to build Q&A had the product ready for its public beta release. Like most cloud services, it will receive updates monthly. And whereas the old-school BI software really targeted about 20 percent of business users, Netz said that with Q&A, “We think there’s a high potential to reach the other 80 percent we’re not even aiming at.”
But did Microsoft deliver?
There’s still work to be done on Q&A, but it’s difficult to find much fault in it — at least with the very curated demonstrations that I saw. Netz and Kelly easily sorted through a spreadsheet full of Billboard music data, showing various ways of sorting it by songs, artists, decades, genres and any other category included in the data.
I experimented with a preview version that included preloaded datasets about the Summer Olympics and sales data from a hypothetical local bar. It was easy enough to search for the recipe for a particular drink:
And figure out on which days it sells the most:
Or to sort a map of Olympic host cities by the United States medal count in each (Q&A automatically switched to the Olympic data from the bar data based on my query):
After all, Netz explained, Q&A is essentially just an easier way to search and visualize data that’s already stored in Excel.
If there’s nit I have, it’s on the business side: Microsoft’s maze of services and add-ons still isn’t the easiest to navigate — Q&A is a component of PowerBI, which is an add-on to Excel, for example, whereas Tableau is Tableau — and tools like PowerBI are clearly targeting business users. It might democratize data analysis within companies, but not among everyday consumers who want to quantify their lives.
But if Q&A really is indicative of where Microsoft’s software design strategy is headed, it would seem, by some measures, that business’s best days could actually be ahead of it. Office 365 might not dominate the cloud like Office dominated the desktop, but the users who find themselves in front of Microsoft’s services might find themselves a lot happier.