Apple on iMessage woes: Message received, we’re working on it

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Apple is aware of iMessage issues affecting iOS 7 users, telling the Wall Street Journal that only “a fraction of a percent” of iMessage users are affected. Customers on message boards have been reporting the problem with some saying the issue began after iOS 7.0.2. Regardless of when it started or what software version introduced the problem, Apple is working on a fix.

The problem, if you haven’t seen it, is that iMessages are sometimes not sent although they initially appear to be. Later a warning message indicates the iMessage didn’t go through and users are asked to resend it. Reported workarounds for now include disabling iMessage, resetting the network settings on the iOS device and then re-enabling the app. A more brute force method of restarting the mobile device reportedly also works.

With two software updates to iOS 7 just two weeks after launch — and now a likely third one very soon — I wonder if Apple’s latest operating system needed just a little more time to bake in the oven before it went public.

In Apple’s defense, this version of the software was likely the largest undertaking yet: Aside from a completely revamped user interface, iOS 7 is the first version of Apple’s phone and tablet software to be 64-bit compatible. With so many moving parts, little glitches are more likely to appear in this major release than in prior versions. And historically, Apple has a solid track record for fixing issues quickly, so hang tight if you have iMessage problems; the issue will likely be resolved faster than you can say “iMessage-gate”.

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