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Microsoft: We’ve migrated 300M Hotmail users to

It has been a bit of a rocky road, but Microsoft(s msft) now says it has successfully migrated a whopping 300 million active Hotmail users to its newer email service and now claims 400 million users of that service. According to a blog post announcing the milestone on Thursday:

“Today, we’re excited to announce that we’ve completed upgrading all Hotmail customers to Coupled with the growing organic excitement for, this has pushed us to over 400 million active accounts, including 125 million that are accessing email, calendar and contacts on a mobile device using Exchange ActiveSync.”

And, the transition required the migration of 150 petabytes of data over in six weeks, no small feat. Given the comments on our earlier story about the transition (or “forced migration” as some put it), there are more than a few disgruntled Hotmail users out there, an issue Outlook Group Product Manager Dick Craddock addressed in the blog:

“Of course, whenever a widely-used consumer service makes any substantial change, there will always be some folks that don’t like it, and that shows up in the feedback, too. It’s gratifying in a sense because it means those customers loved the previous set of changes we made. With a communication service that is constantly evolving, we try to strike the right balance between bringing out major improvements and keeping true to what our customers love.”

Microsoft also more tightly integrated Outlook with its SkyDrive cloud storage and added support for SMTP send, which makes it easier to send a message from an alias. Microsoft, which dominated the work email landscape with its Exchange Server and Outlook combo, is facing really tough competition as Google Mail and Google Apps have taken hold. microsoft outlook This story was updated at 10:37 a.m. PDT to correct the number of users. The 400 million count used earlier represents more than 300 million active Hotmail accounts plus new customers.

31 Responses to “Microsoft: We’ve migrated 300M Hotmail users to”

  1. G Rouw

    I have not been able to access Outlook (‘can not connect to Outlook at this time. Check back later’ message) for the last TEN days. I have to go to Google to access MSN and then open Outlook; very inconvenient. What gives and how can this issue be resolved?

  2. faunnna

    Since the new improved email service, I have NO addresses that I did have in my Hotmail account and now have trouble getting into the different emails nearly every time I log in. It makes NO sense to not give me an option as to how I want my account run…and YES, my feathers are ruffled. If something is NOT broken, DON’T fix it!!! I am thinking also of just going to a different email service even tho I have LOVED Hotmail for over 15 years or so and wouldn’t even think of having a different one…things have certainly changed for me, thanks to such GREAT improvements…sarcasm included…

  3. How do I email a lot of pics from skydrive. When I go to my email and click insert and go to skydrive, the skydrive windows blocks/covers my email window. I can see my pics but don’t know how to transfer to the email attached or even drag them to my reply field.

    Why isn’t this easier to use. Why do you at ms always think completely changing protocols where your customer needs to practically retrain ourselves to use is a good move. Quit thinking like assholes and leave things that work alone or sell to apple.

  4. Have persisted with this stupid outlook for several months , Have requested help from microsoft tech’s , with no reply !!! . Every time I log on it is another problem , can only get limited service , can’t change from basic to full service which I had with Hotmail , can’t open full menu by clicking on any email as described , can’t , can’t , can’t . BAD MOVE MICROSOFT , YOUV’E JUST LOST A LONG TERM HOTMAIL USER TO GMAIL .

  5. rich carter

    What Dick Craddock is saying here “It’s gratifying in a sense because it means those customers loved the previous set of changes we made.” We make the changes you better like them or go take a long walk off a short pier!

  6. Ozzy12450

    I spent the night writing a long letter. I never got past the second paragraph…..The words magically disappeared…….I’m trying to talk here but once again my words have vanished.

    BYE BYE Outlook……I loved Hotmail but you suck.

  7. Why does Microsoft continue to call this an “UPGRADE”? when it’s clearly a downgrade from the previous service of Hotmail. There is a reason I didn’t use outlook when it was bundled with the Windows package, but now, my account’s been hi-jacked. We’re being force-fed fixes and patches, how to enable printing, or convert files or recipients – none of which needed to be done if they had left well enough alone. If they wanted the numbers that Hotmail users brought, fine put up a logo and call it outlook, but don’t screw around with how it actually works to somehow ‘improve’ it, and rubber-stamp it as an upgrade. If anything, they should look at how a service that had 300,000+ Hotmail accounts, compare it to the 100,000 Outlook accounts, and realized someone else was already doing it better and went with the winning plan, instead of the inferior one.

    Nice job Microsoft, you’ve managed to take something tamper-proof, and turn it into another fragile system where if you sneeze at the wrong time, something is bound to screw up.


    Lost all my hotmail emails when transitioned to outlook today. Worst , I logged out and retried and now was told my email account does not exist. Please help me.

  9. I wouldn’t call the migration successful when I have seen one positive comment about Outlook. Why didn’t you ask your customers what changes they would like instead cramming this crap down our throats?


    Hotmail users are having difficulty even reaching the sign in page whether or due to the recent merging by Microsoft. I can’t even get either of their web pages to sign in period!!! I’ve tried everything and have many important files I need to access and can’t even try to login. Sad part is I set up my hotmail to be merged to Outlook ages ago when they first began talking about the merge, so I’m merged and cannot access either web page on my browser. I was in Hotmail 2 days ago just fine, since the full merge can’t open either page on the web. Guessing that they don’t have it working yet and will take awhile, in the meantime I’m screwed as I have some important documents coming and I can’t get into either web page to sign in!!!!! June 5-6th, 2013.

  11. Since being upgraded someday I cant even or send open an email and if i can it takes a dozen or more attempts .
    All the advice you get is clear catche and cookies try using another browser, i have tried it all and still no better

  12. joan collcutt

    Outlook if totally useless – bring back hotmail – have had almost daily message saying ‘cannot connect to Outlook please try again later’ which often means never! Hopeless,hopeless

  13. Microsoft TELLS us we can’t even log off! ! ! O.k. a bit of an exaggeration, but notice in the above sample of Hotmail vs. Outlook, that Hotmail has a plain and simple LOGOFF…under one’s name in the top right….Notice Outlook…doesn’t have one! In fact, one has to click on tools icon, go to Help (and don’t get me started on the Help section…It should be called: I don’t give a rat’s a**, read a few FAQs and leave us alone, we won’t bother to reply) wait a 45 sec to 1 minute wait, for a Sign Out to appear next to your name! I guess we can’t even make our own decisions about being plugged for 24 hours a day, or NOT!
    What’s next Microsoft, more big brother…email implants?

  14. It’s alright for you computer literate people to ride roughshod over the likes of myself. I have used Hotmail for many years, yet I am not against change. However I requested your help several days ago, but alas, non was forthcoming. All I want is someone to spell out in plain English what I am doing wrong.I am sending Emails but everyone is telling me that they are arriving blank. Please, if someone can take the time to send me an email giving me some help, I will be eternally grateful. Thank you.

    Yours faithfully
    Brian Maddox

  15. It is not sorted out. It takes me forever to get into Hotmail. to the point where I have to stop trying to get in. try again. stop. try again. takes AT LEAST 5 attempts to get in. sick of it now. Sort it please

    • I have exactly the same problem. If Hotmail doesn’t resolve the problem…I’m going to Yahoo, My spouse left Hotmail abut 7 years ago because of constant problems with it.

  16. Well considering I see new emails coming through to my Hotmail account but can’t reply, forward or create a new email, I’m not exactly happy. Didn’t work last night, didn’t work this morning. Not sure what to do to remedy it but if it isn’t working soon, bye-bye Outlook.

    • Hotmail to Outlook is foolishness!! I cannot access my hotmail emails with this foolish new outlook. You must be one of the few persons who had no problems with outlook.

  17. Susan Burke

    Yes, they have migrated us to Outlook–which sucks. It’s harder to use than Hotmail and not having a choice in the matter just added insult to injury. Way to go Microsoft.

  18. Andre Vidal

    They sure migrated me…to gmail!

    I was a hotmail user for almost 13 years, but the constant changing of interfaces the last few yars really annoyed me. But now they go and decided to change even the freaking name? WTH Microsoft, I’m not going to use that thing you call an operationg system, stop pushing it!

  19. Didn't want 2 B a hater

    I have been using Hotmail nearly since it’s inception. The first few upgrades were definite pluses. The “upgrades” that have occurred over the past 4-5 years have been getting progressively worse. They took a simple user friendly interface and bloated it to the point of unrecognizability. They unfortunately felt compelled to try to force social BS on us and constantly changing the interface. I’m tired of it. Now that I’ve had a steady job and don’t have my name/resume out there any longer with my hotmail address, I think I will pull the plug, once I’ve had a chance to download my content. I’m forced to use the Outlook crapware at work since the state I work for got rid of Novel Groupwise a few years ago. That was a much better program, especially for any power users; Outlook brought a significant loss of unique features and rarely a day goes by where I’m not cursing a MS product, especially that stupid effing piece of S… ribbon.