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Microsoft Hotmail, Outlook problems crop up. Again.

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Not to sound like a broken record, but Microsoft(s msft) Hotmail and Outlook users are having problems again. In fact since reporting on issues related to the changeover in early January, there’s been a fairly steady flow of complaints from users about inaccessible or only partly operative email. Much of that time, the Microsoft status page showed no issue but on Tuesday night it lit up like a Christmas tree.


There was another public flare up of problems at the end of February. At that time, a Microsoft spokeswoman explained that when a small number of users are affected the status page will not show a problem. Issues that impact a significant number of customers, on the other hand, “will be noted and visible on the server status page.”

61 Responses to “Microsoft Hotmail, Outlook problems crop up. Again.”

  1. Valerie Caldwell

    As a novice at computing there was me thinking it was me doing something wrong – now I discover its not and Im furious. I didnt ask for Outlook why do I have to have it. It obviously isnt working properly so why were the many problems not sorted out before everyone was put on it? Take the damn thing off and give me back my previous hotmail please.

  2. Looked into my Hotmail Account (almost never use it any more ’cause I’ve gone Gmail) and saw that it has been “upgraded to Outlook”.

    Nothing works “We cannot connect to Outlook at the moment. Please try again later”.


    Lucky me that I changed to Gmail a while ago.

  3. All i can say is that its a good thing i have my email account linked into my iphone otherwise i’d never be able to access any mail.
    It continues to show i have unread mail but won’t let me access anything.

    Its incredibly frustrating as i never had any issues with my hotmail account. I just want things to go back to how they were.
    I’m close to becoming a gmail user if it doesn’t rectify itself soon

  4. John Drewett

    Object to being used by Mcrosoft as a “firefighter” partcualy as they take no notice of the comments regarding their “cock up” of hotmail. John D.

  5. I’ve used Hotmail for many years, and from experience I can say this; IF THEY DID NOT START “UPGRADING” HOTMAIL, THEY WOULD NOT BE IN THIS BOAT RIGHT NOW..

    nuff said..

  6. Silvia Sanchez

    I have had the same Hotmail account for 16 years and it is part of my life as use it for work. For the last 16 years I had no problems whatsoever. But from the moment the new Outlook version started it has been a complete disaster and it is affecting my work, so I am considering changing to Gmail. What a shame.


    desde hace 15 dias aproximadamente tengo jaqueado mi mail. reclamo y dicen que van a responder en 24hs y nada, perdi todos mis contactos y carpetas que tenia guardadas.por favor, aparte piden nro de tarjeta de credito algo que yo jamas tuve A QUIEN CORRESPONDA HOTMAIL, OUTLOOK, MICROSOOFT.PIDO UNA SOLUCION

  8. Simon Steeele

    Cant access contacts and cant send e-mails. Very successful upgrade dont you think?
    Is there a way of going back to original Hotmail? I suppose not. Time to change provider, but hotmail address is on all my advertising! Aaaagh!!!!!

  9. 08/04/2013 and there’s problems again when you try to open Hotmail/outlook emails. A message saying; “outlook can’t connect at the moment try again later” is hardly confidence inspiring. It’s time they sorted this out as it’s been going on for a few months now.

  10. I’m with Phil. Off to Gmail. After what they did with Win 8 very soon I’m off to Ubuntu. WHAT ARE THE ENGINEERS AT MS THINKING? OR SHOULD I SAY SMOKING?

  11. i can’t read emails, look at any folders, and since this change over or whatever, i’m pissed! i didn’t ask for this dumb “upgrade” and now i have to learn all over again. who makes these dumb decisions!!!!!!!!!!!! i’d cancel this stupid thing if i havent had this email for 10 years!

  12. My main gripe is that the new “signin” box keep moving off the screen the old MSN Hotmail was in a fixed position all the time.
    Shame the wiz kids that designed it didn’t try logging in on the same type of pc that we all use..
    Am thinking of closing Hotmail account and moving to yahoo..

  13. Arlene

    HATE this new outlook, hotmail worked just fine. SERIOUSLY considering making gmail my main email after many years as a happy hotmail camper. Outlook is slower, ESPECIALLY on internet explorer, google chrome is a better engine for it, but not all the features work there. The bundling of correspondence makes it hard to locate specific mails… this should be an opitonal thing. REALLY sorry that hotmail had to go. Think I’m gone too.

  14. I have a problem and can’t find and answer. First of all I’m 68 and not to computer savvy so I apprieciate your simplicity. Now when I go to my email, and lets say there is 3 emails, fine, I click, read them, delete, thats ok, But if I want to reply,forward, or CLICK on new……. nothing! I can click till my finger hurts. Anyone else have this problem? Thxs for your time BOB

  15. My roommate and I share the same computer. We have separate Hotmail email accounts. Yet, when the new Hotmail Outlook email format went live, I was horrified to see at the top of an email I sent from my Hotmail account, my roommates’ facebook photo (She uses that photo only on her facebook account.) How in the world did Hotmail access my roommate’s facebook account and then attach her facebook photo to my email? This is just too creepy and invasive. I will never again use Hotmail for email correspondence.

  16. marilyn

    one feature I don’t like about the new OUTLOOK is that when I am scanning through my inbox and deleting items, especially using the delete button on the inbox screen next to each item, I will get down near the bottom of the page, delete an item, and it takes me back up to the top. Then I have to go back down to find where I was, and continue from there. Real pain!

    Also, if I am going through my e-mails and am presently in an e-mail I have opened, if I delete it, then I would like to go on to the next e-mail. This used to be possible in hotmail, but now, it takes me out and back to the inbox, so I have to open the next item, very time-consuming!

  17. every time I try to go to use my PC ( google ) outlook comes on so I have to switch outlook off but it still comes on I want the old hotmail back . i cannot use the computer for any other uses properly !!!!!!

  18. Hotmail’s major annoyance seems to continue with the so-called upgrade. Many times I would get the message that “We can’t connect to Hotmail right now,” a devious wording that implies a problem somewhere other than in Hotmail itself. Who, after all, is “we” if not Hotmail? I hope they have fixed other annoyances, such as writing replies without the sender’s address being enter in the “to” line.

  19. Phil Hall

    Why the hell am I putting up with this Hotmail/outlook crap….I’m off to Gmail. i have been with hotmail for years and now it’s ruined. May you rest in Peace Hotmail.

  20. I don’t feel much better really but at least it’s not my computer. I’m a newswriter and had a hell of a time finishing up an important story just now. Keys ‘stuck’… every time I try to backtrack Outlooks asks me if I want to “cancel the message.” I never asked to update to Outlook in the first place.. I got used to it, but I don’t care for it.

    • not at all, I was surprised to see it, and I lost all my old e-mails on hotmail!!! I found my inbox empty!!! i sent a lot of e-mails to the support dpt, but no one single feedback! I lost all !!! 100’s of e-mails!! nothing in there!! i’m so upset and angry about…

      • Bjorn

        Me too all my sent emails from the last 15 years lost. Surely it must be possible for them to be retrieved, but Microsoft have been useless and claim its not their responsibility.