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Uh oh: Microsoft Hotmail, Outlook troubles bubble up again

Hotmail (s MSFT) and e-mail services are down again for many customers and have been for several hours, according to Twitter reports and Microsoft’s own Twitter Support account.

This is just more bad news for the popular Hotmail email service that suffered a big snafu on January 8, and folks don’t have much of a sense of humor about it.  Indeed some GigaOM commenters say the problems have persisted for them since that time — all the while the Microsoft status page registering no issue.  The UK’s IT Pro reported on the latest issue here, laying the blame on the snafu on the ongoing migration of Hotmail users over to

An outage is definitely not good but  what’s really troubling here, as ITPro points out, is that the Hotmail/ status pages reflect no problem at all. If cloud service purveyors want customers to come aboard, they need to provide a real window into what’s going on — the good and the bad. And this lack of disclosure — except thank goodness for Twitter — is unacceptable.

I will update this story when Microsoft responds to request for comment.


Update: On May 2, 2013, Microsoft said the migration is complete. Please feel free to comment there.

Update: According to Microsoft:

“The team is currently investigating an issue affecting a small number of users’ access to Hotmail and, and they are working to restore full access to the service as quickly as possible. I will connect with the team on the status page, as I know full transparency is important to the team.”

Another update from Microsoft spokeswoman re. the unchanging status page:

“If there is an issue impacting a small number of customers, only affected customers will see the personalized status update on Customers must be logged into their account to see this status update. The issue today is only impacting a small number of users, so only affected users will see an update on the status page. However, issues that impact a significant number of customers will be noted and visible on the server status page to everyone, regardless of whether you’re logged into your account or not. Microsoft takes both issues and full transparency related to issue updates very seriously and works to resolve issues quickly for customers.”

This story was updated at 10:11 a.m. PDT with Microsoft comment; the second update pertaining to the Hotmail status page was madea t 12:13 p.m. PDT.

39 Responses to “Uh oh: Microsoft Hotmail, Outlook troubles bubble up again”

  1. Diane Robinson

    I am having nothing but problems since hotmail changed to outlook. I can’t view my messages or send. I can’t even sign in or out. Not happy at all. May 11, 2013

  2. outlook for me is out again today what the hell is the matter with it and where can I get help in fixing it?? not long before I change my emails to somewhere else as this is not acceptable