Blog Post

Microsoft Hotmail and Outlook.com problems persist

Problems with Microsoft’s (s msft) Hotmail service that surfaced Monday cropped up again throughout the day Tuesday and persisted into the night. Late Tuesday afternoon, a Microsoft spokesman said the company is investigating an issue “affecting a small number of users’ access to Hotmail and Outlook.com” and is working to restore access as fast as possible.

As is usually the case, reports of the outage erupted on Twitter. One user in Austin, Texas said her service had been down for “hours at a time for two days.” She said Hotmail support attributed the issue to system updates. Other Hotmail users reported no problems.

hotmail status

Hotmail, a free basic email service which Microsoft said this summer would be transitioned into a new Outlook.com brand over the next few months, competes with Google’s (s goog) Gmail and Yahoo(s yhoo) mail in the consumer email market. Users on both Hotmail and Outlook.com sites were impacted Tuesday.

Update: See this updated story for more information about Hotmail/Outlook.com problems.

Another update: And, here is another update, on May 2, 2013, Microsoft said the Hotmail-to-Outlook.com migration is complete. Feel free to comment there.

119 Responses to “Microsoft Hotmail and Outlook.com problems persist”

  1. EUREKA!!!!! I wasn’t able to open emails since Friday night. Finally I have found a solution: when in your Hotmail account, go to Options then More Options then Managing Your Account then open “POP and deleting downloaded messages”. A box will come up with 2 options, so check the one that says “Don’t let another program delete messages from Hotmail ….” then click Save. This has worked for me, but when I signed out of Hotmail then opened it again, I had to click Save for that Option again even though it was already checked. I have repeated this a few times and each time I have to go back and click Save in order to open my emails.

  2. Outlook should only be optional.

    The regular hotmail format works for me 100 percent.

    When Outlook pops up I cannot open any of my email to both read or reply or send.

    Keep regular hotmail.

    Outlook should only be an add on if a person chooses to use it.

  3. My Roadrunner account has been linked to Hotmail for years without issue. Maybe coincidental, but my Hotmail issues started after recently downloading Skype. Blogs state that Skype replaces Windows Live Messenger, and should have no effect on Hotmail. Blogs also state that Hotmail will transition to Outlook. If I go to my Windows Live Home Page, it tells me I have (X) Messages in my Inbox. When I go to the Inbox the messages are present.

  4. I can access my Hotmail from my android but not from my PC. A coworker hasn’t been able to access theirs for several days now. I can see the emails but I can’t open them. Looks like I’ll have to switch to Gmail.

  5. Virginia Lashley

    My hotmail has been quirky since it switched me to outlook. Since last night my screen is totally fubarred and I can’t click on any emails or view any folders….everything is frozen. Not happy!

  6. I agree Outlook sucks. This past week my hotmail quit working and now i updated to outlook, it is even worse. Put the name microsoft on it and its guaranteed to screw up. I want mine fixed now. I can’t read my emails and am getting so frustrated that I am ready to switch to competitors like yahoo!

  7. No! I haven’t been able to sync to my Outlook.com account using Outlook 2013 OR Outlook 2010. This has been going on for over a month. The only hope for getting help is to post in the Microsoft Support Forums. The mods give solutions that don’t work. I’ve tried everything and anything I could do at my end.
    It’s such a huge mess!
    Sure, you can log into your account if you go online to Outlook.com. But it won’t sync with a single computer, forget your phone or tablet.
    Thank you for at least publicizing this catastrophe. I’ve seen voices crying out for help all over the internet, but no bloggers are holding Microsoft’s feet to the fire. If Apple did this, the media would be screeching like crazy. Google Maps? There are other navigation apps to at least get you on your way using your iPhone. But Outlook.com is inaccessible from anything except the website directly.
    Sorry for the rant! I am seriously upset.

  8. Louise Bower

    I use hotmail and this morning it cut over to Outlook without my doing anything at all. I resent not being able to make the choice. Having read now about the problems, I am a little concerned. Yet again Microsoft doing a terrible job of communicating what they are doing. It has been reported that this change is optional according to write ups coming out of CES. It is no way optional. So MSFT get your product people correctly briefing your PR and AR folk.

  9. The connectivity issue persisted for me from early Tuesday morning to around 11:00PM Eastern time. I can access my msn.com email on the website since then, but I still cannot access my mail from my iPod touch. It won’t connect at all…no send or receive.

  10. outlook.com still not working properly after 4 or 5 days. I can see my list of accounts, with number of new messages indicated, but cannot get to the emails.

  11. angelqa

    Jan 9, 2013 Washington, dc cannot open my emails !!! In hotmail upset !!!

    Anyone else having this problem ..

    I thought it was fixed on Tuesday Jan 8, 2013, I guess not

  12. Problem report

    We’re still working on this problem.
    Service(s) impacted: Hotmail, Outlook

    Problem

    Hotmail is working for all web users and POP-based accounts. Some mobile device users relying on EAS (Active Sync) may see problems accessing their email, calendar and contacts. We are working to restore their access.Jan 08 10:18 AM

    Updates

    Fixing the problem is taking longer than we hoped. We’ll provide an update by Jan 09 4:20 AM. We apologize for the lengthy interruption in service.Jan 09 12:22 AM

    Fixing the problem is taking longer than we hoped. We’ll provide an update by Jan 09 12:20 AM. We apologize for the lengthy interruption in service.Jan 08 8:22 PM

    We’re still working on the problem and will provide an update by Jan 08 8:20 PM. We apologize for the delay and thank you for your patience.Jan 08 4:20 PM

    We’re working on the problem and will provide an update by Jan 08 4:20 PM. Thank you for your patience.Jan 08 12:20 PM

    • Can you tell us when that problem will be resolved? I cannot send or receive any email via my Android cellphone and my calendar doesn’t sync anymore! I works on an off on my PC with the Outlook software. The worst is that I deleted my emails and my calendar trying to restore it on my cellphone and now I can’t access anything anymore!! Please hurry! Thanks.

  13. Orlando, Florida…..hotmail not working since yesterday (Mon) am, i can see email but nothing else…my smartphone is stuck! I must think about switching email accounts…i have had the hotmail account forever…..

  14. i rang a helpline number gainrd via googling ‘hotmail problems’I was concerned about being asked for my email address [ fair enough ] but he wanted my password also. was i being over cautious to refuse ?? i am still without access today ..9th jan

  15. My Outlook service has not been accessible for the last TWELVE HOURS NONSTOP, since 9 AM today! Microsoft is totally incompetent. I should switch to G-mail where they know what they are doing! I am losing business income here.

  16. In the netherlands hotmail shows the same problem. I have 4 accounts. 3 are open to use. One which I use for work is down. No one at microsoft/windows/msn seems to know why. They just ignore or send useless statements about a malfunction of some of the hotmail accounts.

  17. The service sux. For two days I am unable to access my hotmail in Japan when I really need it.
    I dont know what does MS need so much time to restore the services, but should not it be redundant?

    Poor planning, poor execution.