Pity the poor CIO. If he or she refuses to let employees use the hot new consumer technology they want, they’ll just use it anyway, and the CIO loses credibility and control. But keeping up with user demands is tough.
“If the CIO stands in the way, it probably hurts the business. It’s better to try to understand what’s making people go rogue and address [their needs],” said Chris Swan, CTO of user experience for UBS.
Swan and Juergen Urbanski, VP of cloud architectures, cloud technologies and enabling platforms for T-Systems talked up the dilemma this morning at GigaOM’s Structure Europe.
Check out the rest of our Structure Europe 2012 live coverage here, and a video recording of the session follows below.