GoDaddy: ‘We weren’t attacked.’

Web hosting giant GoDaddy has completed its investigation of the outage on Monday that crippled its site as well as hundreds of thousands that it hosts, and the company has concluded it was not the result of an external attack. This after a member of the hacktivist group Anonymous claimed responsibility on Twitter yesterday, saying he had unleashed a distributed denial of service (DDoS) attack on GoDaddy.

Here is GoDaddy interim CEO Scott Wagner’s email message explaining yesterday’s outage:

Go Daddy Site Outage Investigation Completed
Yesterday, and many of our customers experienced intermittent service outages starting shortly after 10 a.m. PDT. Service was fully restored by 4 p.m. PDT.
The service outage was not caused by external influences. It was not a “hack” and it was not a denial of service attack (DDoS). We have determined the service outage was due to a series of internal network events that corrupted router data tables. Once the issues were identified, we took corrective actions to restore services for our customers and  We have implemented measures to prevent this from occurring again.
At no time was any customer data at risk or were any of our systems compromised.
Throughout our history, we have provided 99.999% uptime in our DNS infrastructure.  This is the level our customers expect from us and the level we expect of ourselves. We have let our customers down and we know it.
We take our business and our customers’ businesses very seriously. We apologize to our customers for these events and thank them for their patience.
– Scott Wagner
  Go Daddy Interim CEO
Whether or not the site was hacked, though, GoDaddy’s problems underscore the difficulty of running massive web infrastructures that need to serve millions of users. The company is just the latest high-profile outage of the past several months, joining Amazon Web Services and Twitter, among others, whose outages made national headlines.
Feature image courtesy of Shutterstock user Oleksiy Mark.