iPads are making their way into the cockpit, doctors’ offices, the pulpit, coffee shops and more. On Tuesday, cloud-based cash register service Revel Systems is adding another location to the list: the grocery store. The San Francisco-based company has outfitted 400 fast-food chains, cafes and retail stores with its iPad point-of-sale system, but is now attempting to crack grocery retail.
A barista taking your coffee preference via an iPad isn’t new. But the simplicity of touch-screen based checkout systems could be a major revelation for grocery owners used to paying tens of thousands of dollars for point of sale (POS) systems and the required training for them. So far, just a small chain in Pittsburgh, Pa. called Marty’s Market has Revel’s iPads installed on all five checkout lanes. But the company is expecting many more stores to get on board because of its pricing and the familiarity of the iPad.
Revel’s iPad system for grocery stores costs $2,000 per software license — one for each grocery checkout lane — and a $100 service fee per month per license. In return, stores get Revel’s cloud-based grocery inventory and payment system. On top of that, a store can also order accessories — iPads, scanners, scales, coin dispensers, receipt printers, and more. The “iGrocery store” concept isn’t just referring to an iPad — Revel also sells an iPod touch that integrates with its system so employees can scan items when ordering new products.
Shoppers can pay with standard methods — cards, cash, coupons, EDT (food stamps) — but also with services from mobile payment startups Dwolla and LevelUp, which let users make a quick transaction via a smartphone. There’s also a “kiosk mode” that can turn the iPad registers into self-checkout stands.
Cracking the grocery business
There are a couple reasons Revel thinks its solution stands a chance of cracking the grocery business. First, grocery POS systems haven’t changed much in about 20 years, and NCR, the cash register behemoth, can charge multiple thousands of dollars for the systems and their upkeep, Revel points out. Second, those systems are often complicated and require weeks of training for new checkers, and third, Revel thinks the iPad’s ease of use makes it a natural cash register.
“If you try to [install] a point of sale system you’re talking like two weeks of employee training, but with iPad … you walk right up to it and, within a couple minutes you’re running orders,” co-founder and CTO Chris Ciabarra said in an interview Monday. “That’s a huge selling point when I go out and pitch companies.”
Grocery employees can come and go, and employers have to spend money and time to train new people each time they’re hired, he said.
Apple’s sold 85 million iPads to date, but it’s the 400 million iPad, iPhone and iPad touch sales combined that make it pretty hard to find potential U.S. grocery store employees that aren’t at least familiar with Apple’s touchscreen devices.
Moving up to grocery stores is a pretty big step for two-year-old Revel Systems because installing cash registers at a grocery store isn’t as similar as you might think to restaurants. The company had to seriously beef up its software’s capability.
“The load of groceries is a lot more, there are a lot more SKU numbers, some have over 10,000 SKUs, other systems [like restaurants] have like 300,” said Ciabarra. “The database is a key thing” because it has to handle so many networks (EDT, coupons, etc.).
Getting into an entrenched market like the cash registers business is going to be tough. But Revel Systems isn’t starting from scratch. The cloud and mobile are going to continue to disrupt payment systems, and Revel already has its foot in the door. It needs to get a national chain to buy into its system, but that’s obviously easier said than done.