Google Talk is silenced


If you’re looking to chat on Google Talk this morning, you’re out of luck. The popular instant messaging/video chat application is down for most users as of Thursday morning. So what do you do if you can’t spread the news via Gchat? You take to Twitter, where the news spread like wildfire.

According to the Google status page, the company started investigating reports of Google Talk problems at 6:40 a.m. PDT and ten minutes later reported:

We’re aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior. We will provide an update by 7/26/12 7:50 AM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

Many of the tweet fleet took the outage in stride:

Google Talk is a popular instant messaging and video chat application — and this outage shows the downside of wide usage: Everybody knows when you’re down.

At a time when Google is trying to persuade customers to put real workloads on its shiny new Google Compute Engine cloud, news like this, and other reports today that Windows Azure is experiencing glitches in Europe, will cast a pall on some users who may look for excuses not to make a cloud computing move.

Update:  As of 10:48 a.m. EDT, the GigaOM Google Talk account is at least partially up and running.

Update:  At 11:25 a.m. EDT Google posted that:

The problem with Google Talk should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.

Stay tuned for more updates.


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