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Cloud storage provider Box experienced a snafu early Tuesday when users reported via Twitter that they could not access their stored documents.
Reached for comment, a Box spokesman acknowledged there had been an issue. According to an e-mailed company statement:
Earlier today, some users experienced limited access to Box between 4-6am PT. We addressed the issue responsible for the interruption and service is fully restored. We are sorry for the inconvenience, and will continue to make the security and availability of your content our top priority.
Box is positioning itself as a business-class cloud storage provider, so access problems — even minor ones — are an issue. This is especially true as some IT staffs remain reluctant to move storage and/or compute loads off-premises to the cloud.
And given the super heated competition to supply businesses with cloud storage, glitches become fodder for rivals. On-premises storage leader EMC yesterday said it bought Syncplicity which gives it another entry point into business-focused cloud storage. And OwnCloud added versioning support and other perks to its cloud storage management software earlier today.
As all these cloud storage startups — the ranks of which also include Egnyte, Accellion, and others — rush to add more collaboration and enterprise features to their cloud storage services, job number one is to make sure that users — especially paying business customers– always have access to their stuff.