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T-Mobile USA is consolidating its customer service call centers, shutting down seven facilities in six states by the end of June but hiring new staff in its remaining 17 call hubs. The reorganization will result in as many as 3,300 losing their jobs, but T-Mobile said it would begin hiring up to 1,400 new staff at the remaining call centers.
When all is said and done, T-Mobile will be 1,900 employees smaller and will lose about 5 percent of its U.S. workforce.
“Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as [a] Challenger and value player in the wireless market,” CEO and President Philipp Humm said in a statement. “These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth.”
The centers to be padlocked are in Allentown, Penn.; Fort Lauderdale, Fla.; Frisco and Brownsville, Texas; Lenexa, Kan.; Thornton, Col.; and Redmond, Ore. T-Mobile said its employees at the seven facilities can transfer to another call center if they wish and that it would help those workers with relocation expenses.
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