Sprint (NYSE: S) will no longer require the companies who make phones for its network to install Carrier IQ’s software, which prompted an uproar after the software was thought to be logging keystrokes. Although the software itself appears legit, Sprint’s desire for that much information about its users raised further questions.
The Carrier IQ tempest rose quickly and died quickly after the software company responded to allegations from a security researcher that it was logging the keystrokes of certain handset users. Sprint was the most ubiquitous user of the diagnostic software among U.S. carriers, and HTC has confirmed to The Verge that the companies are actually working on a way to remove Carrier IQ from existing handsets with a software update.
There were several completely benign reasons for Sprint’s desire to install the Carrier IQ software, such as the need for data about dropped calls and patchy network connections in order to improve its service. But there were aspects of how Sprint configured the software that troubled some security researchers who otherwise gave Carrier IQ a clean bill of health.