Blog Post

ITunes Match international rollout premature; refunds being issued

Stay on Top of Enterprise Technology Trends

Get updates impacting your industry from our GigaOm Research Community
Join the Community!

If it seemed on late Wednesday like Apple’s (s aapl) rollout of iTunes Match to basically every international market where the iTunes music store is available was too good to be true, that’s because it was; Apple is telling customers on Thursday that beyond Brazil and the U.S., Match “will not function.”

The link that leads to iTunes Match in international stores still functions, surprisingly, allowing you to view the relevant sign-up page without issue, as you can see in the screenshot below. But signing up still doesn’t actually provide access to the service.

But even if you followed that link and signed up early like I did, Apple has you covered: The company is reportedly issuing refunds to customers who attempted to get in early. According to reports on Twitter, contacting iTunes Support about an ability to use the service results in a reversal of charges. It’s not clear whether charges will be reimbursed without first contacting Apple directly.

ITunes Match allows users to scan and match their entire music library in order to access it from anywhere on Apple’s servers. It launched in the U.S. to mixed reviews, and it was recently introduced in Brazil, too, alongside the launch of the iTunes Store there. While Apple doesn’t appear quite ready to launch it internationally, it is clearly headed in that direction, since it already has different pricing in place for the service’s annual subscription fees, specific to each market.

No Responses to “ITunes Match international rollout premature; refunds being issued”