Blog Post

Why One Click Has Turned Google's News Strategy On Its Head

It’s the little things that catch your eye sometimes.

To your average reader the almost microscopic adjustment to Google’s interface would barely register. It is literally a matter of an extra click.

Where once you could move straight from the web search into a news search simply by selecting the different search function in the top bar, you now need to open the news channel and retype your search term. Watch the video below and it will probably make more sense…

Well, you might argue, what is the harm in adding the extra three seconds it takes the average user to retype “Lady GaGa” and hit enter?

My response would be: seconds matter. For a company that heralded the arrival of instant search with the news that they could shave two to five seconds of every search by bridging the gap between reading speed (30 milliseconds between glances at different areas of a page) and typing speed (300 milliseconds between keystrokes), this is a step backwards. Or at least a step forwards at a fractionally slower pace than usual.

So the obvious next question is ‘why?’

The answer lies in the way Google (NSDQ: GOOG) is repositioning itself as an interface for the way we use the web. Rather than providing pure, pared-down search results as it used to, we are now getting enhanced results. Where once you would scroll through a democratic, if utilitarian, page that displayed each result in exactly the same fashion, there is now greater variety and richness.

The introduction of universal search (‘everything’) saw search engine results pages (SERPs) incorporate a mixture of video, images and news, while a more recent shift has seen the introduction of snippets – text that might be grabbed from page content rather than automatically going for a header – to further enhance the display. The arrival of Google+ and the ability to promote particular sites and influence the results others see has added another layer of information to SERPs.

Strategy Shift

The point of this process is both strategic and, of course, user-focused. On the one hand, this rich information and the introduction of social elements are designed to give users more help. On the other, it is about Google working more closely with content providers and ensuring its brand is seen as a high-quality interface and not just a search tool. Take a look at the quick tour of Google News changes by using the presentation below…

From the display to the navigation, Google News is now less of a traditional search tool than a landing page for a ‘news session’ (you could call it a ‘newspaper’…).

Like the BBC’s Beta page, the site is now geared more explicitly towards serendipitous search. Every session must start by visiting the magazine-style front page. You arrive and might be looking for a particular story, but are also presented with curated picks that could catch your eye, as well as feature-rich and customised options to improve the presentation and relevancy of results.

I could see how a combination of curated content from editors and Amazon-style recommendations based on your reading history (and ‘plus ones’), as well as those of others on the Google+ platform, could further enhance this. This mixture of recommendation, referral and retrieval is heralding a shift in how Google works: delivering answers not just for specific user queries, but providing unprompted answers and suggestions.

And all from just an extra click of the mouse button.

»  Nathaniel Bertram is hews of news feeds at NewsReach, a search engine optimisation and marketing company, on whose blog this article first appeared.

This article originally appeared in NewsReach.

8 Responses to “Why One Click Has Turned Google's News Strategy On Its Head”

  1. Thank you. I noticed this a few days ago and wondered whether I was losing my mind. I hate it because I automatically go from the web search to the news search from the top bar.

  2. The search term is still present in the left-hand bar but not the top, horizontal bar, at least on my end.
    It’s such a bugbear and adds so much time to the way I use Google. But it’s just one of a series of UX foul-ups Google has perpetrated in recent weeks.
    Reader, Mail, Calendar, Search… the whole new aesthetic is terrible.
    And it’s not just shock of the new. The changes have been derided by anyone who knows much about usability and render the products less easy to use.
    Google is putting catch-up to Facebook (Google+) ahead of its core products.

  3. Since the introduction of the categories in the left nav bar, I have never used the top nav to navigate on Google, so I would never have even noticed this change. If you search Google and then click ‘News’ in the left nav, your search term is persistent. 

    • I’m certainly not seeing the behavior outlined in this article when I search for “Lady Gaga.”  Selecting the “News” category on the left navigation bar retains the query in the search box.