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How Google could dig itself out of the Google+ real-name hole

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One of the issues that has dogged Google+ (s goog) since the launch of the new Google-based social platform is the web company’s requirement that users be known by their real names. Those who defend the virtues of anonymity or the use of online pseudonyms, as we have done in the past, argue that Google is making a serious error by insisting that only real names are acceptable on the network, and many critics have questioned the company’s motives for doing so. But Google’s recent launch of “verified” user accounts shows what could be a way out for the web giant, or at least a potential middle ground between fans and critics of the real-name policy.

When Google+ first launched in June, Vic Gundotra — who has been heading up the company’s social efforts — said that the new network would “encourage” users to use their real names because it wanted to maintain a certain tone on its new platform, and he compared this approach to a restaurant requiring patrons to wear a shirt and shoes. The requirement soon triggered a firestorm of criticism from advocates of anonymity and pseudonymity, however, who argued that Google’s policy would exclude people who might want to remain anonymous for good reasons — including gays and others who might not want to have their comments attached to their “real” identities.

Do real names put an end to bad behavior? No

As we’ve explained in some of our previous posts on the topic, many supporters of requiring real names in places such as newspaper comments — including those who promote the use of Facebook comments — argue that doing this cuts down on trolling, flame-wars, obscenities and other forms of bad behavior. Others, however, note that bad behavior of all kinds takes place in many online forums where real names are used. And as many proponents of anonymity point out, the use of pseudonyms also has a long history in U.S. political and social discourse, a tradition that includes Thomas Paine and Benjamin Franklin, among others.

Despite all this criticism, Google has continued to crack down on accounts it believes are using a “fake” name, including those belonging to some well-known figures in the technology world, such as the programmer who goes by the name Skud, and ZDNet blogger Violet Blue — whose name sounds like a pseudonym, but is actually her legal name. Although Google recently changed its policies to allow users four days to change their names to something acceptable (its original approach was to shut down the account without notice), many have complained that the company still makes it too hard for those with unusual names or “persistent pseudonyms” to maintain Google+ accounts.

But Google recently started doing something else that could help to solve the real-name issue, or at least make it a little more palatable: it has begun verifying certain Google+ user accounts, in much the same way that Twitter offers verified profiles. As explained late last week by Google+ staffer Wen-Ai Yu, once a user is approved they get a gray checkmark beside their user name on their profile that says “verified name” when a user mouses over the checkmark. According to Yu, Google is starting with “public figures, celebrities and people who have been added to a large number of Circles,” such as blogger Robert Scoble.

It’s not clear exactly how Google is verifying accounts, but it is likely using legal documents such as a driver’s license or credit card, since the company has asked blocked users in the past for that kind of proof in order to restore their accounts. And it’s also not clear whether Google is going to offer verification to everyone, although Yu says the web giant is “working on expanding this to more folks.” Presumably, Google wants to focus on accounts such as those of Lady Gaga (who has been reported by more than one user for having what is clearly a fake name) as a way of publicizing the network.

Let all users have the option to be Lady Gaga

Here’s a suggestion for Google: allow anyone to use the pseudonym of their choice, but offer verification to anyone who wants to take advantage of it. In other words, allow anyone to do what Lady Gaga has done. There’s no reason why Skud or anyone else who has been using a persistent pseudonym online for years — in both their personal and professional lives — shouldn’t be able to do this on Google+ as well. In this scenario, Google would know the person’s “real” or legal name, but others would not.

Undoubtedly, there will be those who don’t want to tell even Google their real or legal name, or who don’t want to provide a birth certificate or driver’s licence or passport to the web company for privacy reasons. So Google could take a further step in promoting its verification policy, and show a user’s verified status on every post and comment (it currently is only seen on a user’s profile). That would make it clear who has chosen to make their pseudonym official and who has chosen not to. In other words, it would create a three-tiered system: those with “real” names, those with verified pseudonyms and those with unverified pseudonyms.

Many online communities such as Slashdot and Metafilter have shown that the use of pseudonyms doesn’t have to mean a decline in the conversation and the rise of trolling or other bad behavior, and Slashdot in particular has shown that social pressure — by labelling some accounts with terms such as “anonymous coward” — can convince users to sign up with either real names or verifiable pseudonyms. If Google wants to promote real names, it should try encouraging users instead of just banning accounts.

As Jillian York of the Electronic Frontier Foundation has pointed out, Google has publicly stated its support of several different levels of identity online — including unidentified (i.e., not logged into a Google account), pseudonymous and identified — because of its belief that users should be allowed “the freedom to be who you want to be” online. But Google+ is not following through on that promise, and it is making Google look bad. If the company truly wants to support that freedom, it needs to figure out how to accommodate all kinds of users, not just those whose names sound real or who happen to be famous.

Post and thumbnail photos courtesy of Flickr users Kat B Photography and Klobe time

25 Responses to “How Google could dig itself out of the Google+ real-name hole”

  1. Marcia S.

    I am a writer who writes under more than one pen name. Not being able to have a presence on google+ with my pen names leaves a big hole in my marketing. And having an account as MS writing as EB doesn’t help. You are supposed to for all intents and purposes BE that pen name.

  2. So, what if my drunken father wrote, “Dipwit Crappytoes Hamstring” on my birth certificate and I have always been known as “Bill Hamstring?” I suspect that Google’s automate-everything and no-human-response-ever approach couldn’t begin to process that reality.

  3. Sling Trebuchet

    Yay! Ronnie Wilkins !!

    Ronnie could sign up for Google plus with no problems. That’s a good non-challenging WASP sort of name. It look “real”.
    Although – Google might insist that he change it to Ronald.

    So then Ronald Wilkins is free to spam the hell out of everyone until such time as Google hit his account on the head.

    Rinse and repeat.

    • Sling Trebuchet

      I should explain that the posting above was a Reply to the ‘contribution’ of classic comment spammer. The spammer comment has now been deleted. I’ve seen the same text under a variety of “Real” WASP names in a number of blogs.

      I quite like seeing that spam intruding into discussions of “Real Names”. The particular spammer has always used “normal” names.
      It’s living proof that “Real Names” is hogwash in terms of preventing abuse.

      To butcher the line from the movie Soylent Green – “Real Names isn’t people!”

  4. Ericka Chuhai

    The only site that is actually on point with user privacy and anonymity is OnlyMeWorld. They don’t require users to use their real name or even e-mail address to sign up and use the site. If that’s not user privacy then I don’t know what is.

  5. Madame Hardy

    Note that Google has not actually been providing the four-day grace period; in the post you link to, Violet Blue says that she was given two days.

    By the way — I wanted to sign this with my Twitter account. But when I clicked the button to do so, the pop-up demanded the right to post Tweets from my account. WTF?!?!?!?!

    • Ericka Chuhai

      I totally agree with you. Individuals need an outlet to express themselves without fear of their own personal safety etc from their personal views.

  6. Jannik Lindquist

    Google has neither been “shutting down” accounts nor banning them. Accounts which violated the real names policy has been suspended – which is a completely different thing

    • Madame Hardy

      I don’t understand the distinction you draw between “suspended” and “banned”. People have been shut out of Google+, which turned out simultaneously to deny access to existing Google Reader, Buzz, and Picasa accounts. Nowhere in the signup statements and clickthroughs for Plus did it say “and if we don’t like your name, you will lose your existing data in other Google services”.

  7. It is not using *anything* to verify these accounts. It has verified a pile of pseudonyms who supplied them with *nothing*.

    The difficult issue is people like Rainyday Superstar – they invited her as one of the few active people on Buzz, then they locked her G+ account and *deleted her 3000 Picasa photos*.

    It would be a considerable sign that they were actually trying to remedy their behaviour if they’d actually *not still be holding her data hostage*. That’s something people are badly worried about, and why they’re fearful of G+ – having their data suddenly locked just because they signed up with G+. They need to find and remedy all cases of this.

  8. PXLated

    Sorry Google, we know that you’re real intent is to marry a real or verified name against other data (bought or collected) to sell us (your product) to advertisers/marketers (your customers). I’m avoiding your 1984 spying scenario at all costs and won’t miss you in the slightest.

  9. Sling Trebuchet

    That should heve been “(1) and (5) would be undistinguishable..”

    To add:
    The Verified Pseudonym would be a problem if the verification involved having to show use of the pseudonym over time elsewhere. How would someone begin using a pseudonym?

  10. Verifying account names is another form of exclusivity. It is as same as forcing people to use real names. None of this works because you can’t force adults to do something and not expect resistance at the same time.

  11. Sling Trebuchet

    “In other words, it would create a three-tiered system: those with “real” names, those with verified pseudonyms and those with unverified pseudonyms”
    That’s not accurate.
    If we go with the current WASP definition of a ‘real name’, then there (at least) six type of account
    1.Unverified Real Names
    2.Verified Real Names
    3.Unverified real names that don’t look like Real Names
    4.Verified real names that don’t look like Real Names
    5.Unverified Pseudonyms
    6.Verified Pseudonyms
    (2) and (5) would be undistinguishable except if terms of what a give person considers a proper WASP name should be.

    There are more than six actually, as Verified Real Names comprise
    a) Pretend-Verified Real Names, which have been verified only by a response by ‘somebody’ to a SMS message to a throwaway cell-phone, or verifed via the prodection od easily photoshopped ID.
    b) Really Verified Real Names, which are verified via a chain of personal knowledge or physical examination of ID by a competent expert.
    The same would apple to Verified Pseudonyms.

    So that makes a total of eight types – not three

      • Sling Trebuchet

        I wasn’t being mischievous. The limited three options assumes that there is some binary rule that separates “real” names form pseudonyms.
        Google appear to have a problem with this if the name is not WASP.

        Even worse, how does it distinguish between the real John Smith and the pseudonymous John Smith?

    • Ericka Chuhai

      This is very true. Even as a female I do not want my real name put out for all to see. Even this facebook name is not a “real” name..which is sad because when I signed up for facebook long ago it accessed all my information from my college e-mail address. Goes to show what other information has been collected since. People don’t realize that they are the “product” in which their information is sold to basically anybody that wants it. This may have been doing on for years and years already but not to the extent where so many more people have such easy access to any information they want. I use onlymeworld for the privacy and peace of mind. No real names, no e-mail addresses.