AT&T tries to wring every last cent from SMS

17 Comments

AT&T (s t) is doing away with its $10 tier for 1,000 text messages a month for new customers, making it a choice between a $20 unlimited plan or 20 cents per text message. AT&T said it’s an effort to “streamline” its text messaging plans, and that it won’t affect existing customers, even those who switch handsets.

According to Engadget, which got confirmation from AT&T, the carrier insists that the vast majority of users already prefer unlimited plans. The carrier’s $30 unlimited family plan will also remain for up to five lines. The new pricing plan goes into effect on Aug. 21.

While the plan won’t affect many customers, it’s hard not to see this as an effort to wring more revenue out of text messages, which are slowing down in growth. According to CTIA, the wireless industry’s association, text messaging growth was just 8.7 percent in the second half of 2010 compared to the previous six months, a slow down that threatens the bottom line of many carriers who rely on SMS revenue. Text messages are very cheap for operators, and bring in significant profits.

Text messaging is still a big opportunity and SMS messages in the U.S. is now up to 664 messages per subscriber each month, according to analyst Chetan Sharma’s latest wireless market update. SMS messaging revenue worldwide is worth $5 billion but its share of data revenues is going down for carriers.

Increasingly, users are finding more economical alternatives to SMS, using messaging apps like GroupMe, Beluga, Fast Society, TextPlus, WhatsApp and others that utilize data plans and don’t charge per message. Also, with Apple introducing iMessage, a more robust messaging app in iOS 5, and other competition from major tech companies joining in, it’s going to put even more pressure on text messages.

It’s against this backdrop that carriers are looking to extract as much revenue as they can from SMS. But while moves like this one from AT&T may mean a little more revenue in the short term from new customers, it opens up even more opportunity for group messaging app providers, who can sell themselves better against the backdrop of higher prices for traditional SMS. And it may give a boost to services like Google Voice (s goog), which can handle text messages without an SMS plan.

SMS has been a quiet money maker for the carriers, and they’ve leveraged it for outsized revenues compared to its costs, even upping the price repeatedly to get more money out of customers. But now they have to consider a future that includes less text-related money coming in. Carriers could have looked at being more realistic about these plans and made them more affordable, but that’s apparently not how they operate.

17 Comments

Robert Atkins

All I can say is buy Sprint!!!!..You get the most bang for your buck,I’ve been all over the country and get service perfect,except in rural mountains and deserts,which nobody gets.It truly is the best.And my 4g internet on my laptop is fantastic.

quick

Paying for SMS is the biggest scam/ripoff ever. I have never paid for it and never will. I can still txt with alternative methods for free. Who the hell is going to pay $20 just for texting wtf…

I pay $10 a month for my data plan alone. Then again I’m probably the only one left with my old plan which gives 500 texts free (which I don’t even use, I rather use Google Voice for SMS), 300 minutes, and 5GB+ “4G” data for $39.99 a month total.

Please let the T-Mobile/AT&T merger fail!!

joshua konowe

We all have choices. If you don’t want to spend an extra $20 per month then don’t. Its not like you have to pay for email. Deal with it people, its a FOR PROFIT COMPANY!

Gary LaPointe

To me this is totally NOT gouging customers. Current customers can keep what they have. This is preventing customers from joining AT&T…

Muntz

Next up: unlimited texting plans become throttled. Yes, send as many text messages as you want, but only one word will be sent at a time.

Guest

“Increasingly, users are finding more economical alternatives to SMS, using messaging apps like GroupMe, Beluga, Fast Society, TextPlus, WhatsApp and others”

Aren’t we forgetting the 800lbs Gorilla here – BBM and Google Voice/Talk ?!?

I Hate ATT

i truly hate AT&T. so afraid of iMessage and FB Message, rather than stay competitive they screw us even more.

ih8tt.com

Idon't Know

If the T-Mobile merger goes through leaving us with either AT&T or Verizon you can expect a lot more of this from both companies.

Travis Henning

“AT&T said it’s an effort to “streamline” its text messaging plans” – I call shenanigans. Its nothing more than an effort to get more money from the consumer by forcing them into a plan they don’t need for a service that has virtually 0 incremental costs for AT&T. Sure a lot of users like unlimited texting, but I imagine a lot also use less than 1000/month. Whatever happened to giving consumers options that best fit their need? I’m particularly surprised that they are doing this right now while trying to get the T-Mobile merger approved. If this isn’t a reason for smart phone users to install the Google Voice app and use it’s free texting, I don’t know what is. The only negative to that is it can’t do MMS yet.

Travis Henning

True, but that’s only iOS users. Google Voice can send/receive texts from any device. Its not as pretty as the built in SMS app, but its useable.

Steve

Google Voice has a few HUGE negatives.
1. Uses a different number. A different number for calling vs texting to the same person? Confusing.
2. It requires a data plan and data has to be working (which can be a problem in congested areas like a concert or festival) or it won’t work at all.
3. No MMS.

Gary LaPointe

Confusing? Compared to using a home number, work number and cell number? Seriously?

Doesn’t AT&T plan require a data plan to send MMS?

Gary LaPointe

I’m really surprised that google hasn’t done MMS yet, some of the other texting applications let you do MMS (photos, not sure about video/audio), so I know it’s feasible…

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