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Earlier today, we, along with more than a dozen other companies, were hit by a class-action complaint making privacy-related claims. The suit relates to a browser technology allegedly used by one of our vendors, KISSmetrics. (Read the full complaint here. [PDF])
We want to assure our readers that the claims against GigaOM are based on misinformation. We are confident that they will be found to have no merit.
GigaOM respects our users’ privacy. Our relationship with our community comes first and foremost, and we would never do anything that violates that trust you have in us. Like most other companies on the Internet, we have to rely on outside vendors’ services to support our service and help us do a better job. As soon as we became aware of the concerns about KISSmetrics technology, we suspended the use of it on our site while we investigate the claims.
We know that you take your privacy seriously. We take it seriously, too. We will update you on significant developments here on GigaOM.