Strong company culture can be a life raft in a bust
Who: Jeffrey Housenbold, CEO of Shutterfly
Bubble Cred: Housenbold was formerly COO of finance portal Raging Bull, which was sold to AltaVista in 1999. He also was founder of Accenture’s Media & Entertainment Strategy Group and a VP at eBay.
Interviewed by Katie Fehrenbacher
- Keep a laser-like focus. When companies fail, it tends to be because they got distracted.
- Build a better mouse trap. Regardless of whether there is a coming bubble or not, it’s still all about out-innovating the competition.
- The laws of physics don’t change. A lot of people in the first bubble bought into the hype of how the Internet can have a different business model. The popular mindset was “everything’s different now.” But fundamentally the laws of physics, and markets, don’t change. Don’t buy into the hype.
- Create a strong company culture. Make sure from the onset that you are creating a strong company culture within your business, as when times get tough, it will be the culture that can help you survive. Identify the torch bearers in the office that will help lead you through.
- Don’t forget your values. When the world is crumbling around you in a bust, don’t forget to treat people the way you would want to be treated. I had to once lay off the Best Man in my wedding. But you need to treat people well, even when there are tough decisions. There was a lot of bad behavior in the original bubble.
- Raise money when you can. There’s always that debate, should I raise money now, or keep from being diluted? But I think if you need $10 million, take $18 million or $20 million. The cushion offsets dilution and the worst thing that can happen is to be caught in a death spiral of lack of funding.
- Hiring is one of the most important pieces of success. Bringing on the best and brightest can increase your odds of success. You should also hire today for what you need three to four years from now.
- Choosing investors is like a marriage. Your investors need to have a long term outlook; you’re stuck together for at least 5 to 7 years.
- Act swiftly. To survive in a bubble or to succeed in the startup tech world, you need to make things happen quickly. Founders need to see the opportunity before others, but also move before others.