Enterprise employees have shifted from the gray and controlled world of corporate IT to the colorful Oz of consumer technologies, but according to data from an IDC/Unisys survey, IT is in need of some kind of wizard to sort things out. According to dual surveys of 560 IT managers and another interviewing 2,660 employees and executives at large companies, IT underestimates the number of employees using laptops, mobiles and tablets and is also unable to support those consumer devices.
This isn’t just a matter of IT angst; there are issues for the bottom line, as 89 percent of IT departments say they have not yet — and have no plans t0 — modernize customer-facing apps for mobile devices this year. A mere 6 percent have adapted their customer-facing apps for mobiles so far, which any of the 25 percent of folks using a smartphone for their web access instead of a computer can likely tell you.
Presumably as an IT services provider, we can expect to use this data to sell their services, which could help IT out of their morass. When it comes to mobile tech, Unisys/IDC counts laptops, smartphones and tablets. In some cases, totals will not add up to 100 percent because other options offered on the survey were not included in the infographic. Finally, the 20 percent of respondents who said they are texting, tweeting or emailing while driving need to stop. Seriously.