Updated: The benefits of being on Facebook are fairly obvious by now: you can connect to friends and family and share things with them no matter where they are — and it’s all free! This quasi-public space is also owned and controlled by a corporate entity, however, and it has its own views about what kinds of behavior should be allowed. That inevitably raises questions about whether the site is engaging in what amounts to censorship — questions that resurfaced this week after a page belonging to film critic Roger Ebert disappeared, and a group of protesters in Britain found their content blocked. Who is watching the watchmen?
Ebert triggered a storm of criticism on Monday with his response to the death of Jackass co-star Ryan Dunn, who was killed in a single-vehicle accident early Monday morning. Police said that speed was likely a factor in the crash, and there have also been suggestions that the TV actor may have been drinking before the incident. Ebert — who took to Twitter after a cancer operation led to the loss of his lower jaw, and now has 475,000 followers — posted that “friends don’t let jackasses drive drunk,” a comment that drew attacks from Dunn’s co-stars and from celebrity blogger Perez Hilton.
Facebook has removed my page in response, apparently, to malicious complaints from one or two jerks. pic.twitter.com/RdzUxll
— Roger Ebert (@ebertchicago) June 21, 2011
Facebook later said that the page was taken down “in error” and it was reinstated. But as Jillian York of the Electronic Frontier Foundation and Global Voices Online noted in a blog post, it’s not clear what kind of error led to the page being removed. Was it taken down automatically after being flagged as abusive? York — who has written in the past about Facebook removing pages set up by political dissidents in the Middle East and elsewhere — says the company has denied removing pages automatically. So was there human error involved? And if so, what steps is Facebook taking to prevent that in the future?
If critics of his Twitter comments attacked Ebert’s page by repeatedly flagging it, they effectively took the same approach some governments have taken in trying to shut down dissent: Foreign Policy magazine columnist Evgeny Morozov said recently that he knows of at least one government that flags dissident group pages as pornography in order to get them removed. Facebook has also removed pages in the past that were seen as anti-Islam or anti-Israel — in some cases reinstating them later — and has taken down more innocuous content as well, such as pages about the benefits of breastfeeding.
And it’s not just taking down pages that Facebook users are concerned about: According to a blog post from one of the organizers of a recent public anti-government protest in Britain, a number of users reported that Facebook not only blocked them from linking to a website set up by the group, but from linking to a blog post about it as well. A spokesman for the social network said this too was an error that was later corrected — but, again, what kind of error it was isn’t clear. Nor is it clear what criteria Facebook uses to make these decisions.
As the British blogger notes in his post on the incident, Facebook is “increasingly the space within which people receive their information, including civic information.” We are living more and more of our public lives and getting more of our information through networks such as Facebook, and while that can be a very powerful thing — as we’ve seen with events such as the Arab Spring uprisings in Tunisia and Egypt — it also means that more of our information is being filtered by a corporate entity, with its own desires and rules, not all of which are obvious. The implications of that are profound.
Update: Facebook spokesman Barry Schnitt responded to this post via email, and his comments about the specific incidents mentioned (both in the post and in the comments here) are below. They have been edited for length.
- Ebert — “Difficult to say. Perhaps the reviewer misinterpreted [the term] “jackass” or the other fan comments as a concerted personal attack on a private individual. Perhaps they just meant to push “ignore” and hit the wrong button. In the end, we responded to the mistake pretty quickly.”
- Britain/j30strike — “The domain jstrike30.com, when originally registered, redirected to an affiliate site that’s associated with spam and other malicious content. We block many of these sites to protect users. In this case, we blocked the affiliate site and, when we found that this domain redirected to it, we blocked it as well. Soon after being registered, however, the domain was changed to host the non-spammy content that’s there now. Our system didn’t pick up on this, and it remained blocked. As Dave explained, we’re already working on improvements to prevent this type of mistake in the future.”
- Third Intifada — “As we explained publicly around this controversy, the page was reported many many times but we kept it up because it was an explicitly peaceful protest, even though it used a word — “intifada” — associated with violence in the past. However, the page eventually became overrun with calls for violence and was removed.”
- Breastfeeding — “No policy against this at all. I’d encourage you to search the site. There are dozens of groups and thousands, if not millions, of breastfeeding photos to be found. We have removed some pictures of naked women who happen to be holding a baby. And, of course, I’m sure we’ve made some mistakes.”
- Trademark comment — “Abuse of DMCA and other intellectual property notice procedures is a challenge for every major Internet service and we take it seriously. We have invested significant resources into creating a dedicated team that uses specialized tools, systems and technology to review and properly handle intellectual property notices. This system evaluates a number of factors when deciding how to respond and, in many cases, we require the reporter to provide additional information before we take action. As a result of these efforts, the vast majority of intellectual property notices that we receive are handled without incident. However, we are always striving to improve our practices. If your reader sends his info, I’ll have someone look into it.”