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T-Mobile’s best phone right now? The HTC Sensation 4G

T-Mobile’s newest high-end smartphone, the HTC Sensation 4G, launches on June 15 in the carrier’s retail stores for $199 with contract. The Sensation 4G is T-Mobile’s first phone to use both a dual-core Snapdragon chip from Qualcomm (s qcom) and a 960 x 540 high-resolution screen. I’ve been using the Google Android 2.3.3 handset (s GOOG) for nearly two weeks as my primary phone to see how this hardware combination pairs with HTC’s newest user interface software, called Sense 3.0.


For those familiar with HTC handsets, the Sensation 4G isn’t much of a departure, but that’s not a bad thing. The new handset reminds me of a slightly larger, improved version of the Nexus One, which is what I use personally. The overall dimensions may appear large, but the phone’s rounded design keeps it feeling thin.

The main reason for the size is the generous 4.3-inch Super LCD display, which is bright and vivid with its qHD resolution. The screen has good viewing angles from all directions and is usable in direct sunlight. The screen, which curves up slightly at the edges, isn’t as nice as phones that use Samsung’s Super AMOLED displays, but those are still a challenge to use outdoors and use a slightly lower resolution.

Below the display are four capacitive touch buttons, which work well; above the screen is a VGA camera that is good enough for video chatting. Without Android 2.4, however, the Sensation 4G can’t use Google Talk for video and is limited to third-party solutions, such as Qik. Inside the main speaker is an LED notification light. The rear camera is 8 megapixels, has two LED flashes and can capture video up to 108 0p. Aside from the volume buttons and micro USB port on the left and the power button and 3.5 millimeter headphone jack on the top, little else distracts from the overall look and feel of the phone. Our first-look video offers a full, detailed tour of the hardware, including the unique back cover.

You can see it in the video, but the unibody cover is worth mentioning, because it’s more like a case than a cover: The entire innards of the Sensation slide out from the case, offering access to the 1520 mAh user-replaceable battery, SIM card slot and microSD slot. The back cover is aluminum in the center but grippy plastic above and below, which helps to keep the phone from slipping. With the Sensation’s user-accessible memory limited to 1 GB, most consumers will make use of the memory expansion slot, which comes with an 8 GB card and supports up to 32 GB of memory. The memory card can be removed or replaced while the phone is running.

Unlike the T-Mobile G2x, made by LG and powered by a 1 GHz Nvidia Tegra 2 (s nvda) dual-core processor, HTC chose a chip from its longtime partner, Qualcomm. A 1.2 GHz dual-core Snapdragon chip is the heart of the Sensation 4G, while the expected array of wireless and sensor technologies rounds out the picture: Wi-Fi, Bluetooth, a 14.4 Mbps radio for T-Mobile’s network, GPS, ambient light sensor and accelerometer. Most of the specifications of the phone are high-end, but the mobile broadband radio is slightly lacking, since T-Mobile’s network is capable of 21 Mbps downloads in many areas and 42 Mbps in nearly four dozen markets currently.


Since the device runs all of the standard Google Android apps, I’ll instead focus mainly on HTC’s software. The Sensation 4G is the first phone to use the new HTC Sense 3.0 software, a custom user interface and set of widgets that take the place of Google’s own Android interface. There’s no easy method to disable Sense and use plain Android, but overall, Sense offers a more pleasing and intuitive experience, not to mention an improved keyboard that speeds input through tracing words.

The most noticeable change from prior versions of Sense is the new Active Lockscreen, which shows information at a glance and provides four user-customizable shortcuts on the Sensation’s lock screen. To unlock the device, you simply drag a ring icon up from the bottom of the screen. Dragging one of the four shortcuts into the ring unlocks the phone and opens the specific application. Dragging the camera icon to the ring, for example, immediately brings you to the camera app. The feature is clever and useful.

Sense brings seven home screens, each of which can be set up with widgets, shortcuts, folders and more. Swiping left or right moves through the home screens in a 3-D-like carousel, which is a nice visual but adds little value. Also pleasing to look at is the HTC Weather widget, which I used as my lock screen background: The entire display emulates the local weather, complete with sounds and visuals of the sun, moving clouds, lightning and rain. A “personalize” function allows customization of user skins, scenes, wallpapers, notification sounds and more.

HTC has also tweaked Android’s notification shade, and it’s better than what Google offers. Pulling down the shade shows the most recently used apps as well as all outstanding notifications from applications. But the shade has a second tab specific to the phone’s most basic settings. Tap it and you can easily access settings for Wi-Fi, the mobile hotspot function, Bluetooth or GPS. This tab also shows the current memory in use, which doubles as a limited task manager application.

Other HTC apps include Watch and Listen, which are the beginnings of HTC’s media offerings. Watch offers movie and television content for rentals or purchase. Although the video library is relatively sparse when compared to Apple’s iTunes store (s aapl), the prices are comparable. Video previews are available for some but not all titles, and they look crisp and clear on the Sensation 4G. Listen, powered by MusicStation, appears to be more of a work in progress: Few new albums are available.


Although the Sensation uses a faster 1.2 GHz dual-core processor, I found the performance to generally be on par with the 1 GHz Tegra-powered G2x. That’s not a bad thing, but folks expecting a noticeable performance difference between the two aren’t likely to see one. Overall, the phone is fairly snappy and responsive: Menus don’t open instantly, but there’s very little lag. I suspect the reason for the lag is twofold. The Sense user interface over Android adds a little bit of overhead, and Qualcomm’s Snapdragon MSM8260 uses a modified Cortex-A8 core instead of the newer Cortex-A9. Still, the phone will be fast enough for most.

My tests of the phone’s mobile broadband in an area with full 21 Mbps support averaged a 3.5 Mbps download, 1.7 Mbps upload and 70 millisecond ping time, with faster occasional peaks, showing the limitation of the radio. While these aren’t slow speeds and performance will vary by location and coverage area, I expected faster speeds from a phone with a 4G label. Wi-Fi worked well on my two home networks as well as on public hotspots, as did the mobile hotspot functionality I used with a Wi-Fi tablet.

Even with the dual-core processor and large display to light up, the Sensation 4G makes it through a full day on a single charge. But you’ll need to charge it nightly, especially with heavy use during the day. As far as the cameras go, HTC isn’t known for top-notch images, but I noticed a big improvement with the Sensation 4G, both for stills and videos. Certain Nokia cameras and the iPhone 4 offer higher quality, but the Sensation has the best camera I’ve used yet on an HTC device. Videos can be trimmed while stills enjoy basic edit functions; both stills or movies can be shared via email or various third-party services.

Phone calls were clear, and signal strength was good for all of my voice activities, with no call drops. The speakerphone is quite loud, and there are several microphones located on the back and bottom of the Sensation, making for clear hands-free calls.


With just a few small shortcomings, I think the Sensation 4G is one of the best, if not the best, handset available for T-Mobile today, with a few caveats. You’ll have to want a larger display, not mind HTC’s Sense interface and accept that there are phones with faster radios available. For $199 with a contract, the Sensation 4G is well worth the money, due to its ease of use, high-resolution display and improved camera. I’m considering the purchase of one myself, although I may hold off to see if and when Samsung’s Galaxy S 2 arrives for T-Mobile, which should rival the Sensation 4G.

36 Responses to “T-Mobile’s best phone right now? The HTC Sensation 4G”

  1. i just got my htc sense phone and i love it and the battery dosn,t go dead that quick and of course if your on the internet constantly it is going to go dead faster and thats for any phone. I love this phone.

  2. If you any sort of techy buying a smart phone you should all ready know that moderate use will inevitably lead to charging each day.
    I have a HTC desire which I have to charge every day . If I fire up the gps it can die in under 1.5 hrs. That’s the nature of smart phones at this current technology .

  3. Thx for the helpful review, Kevin. Do you know if this phone has an incoming call-block feature?

    Some nut from Fort Lupton, CO, has begun calling my T-Mo number at least every other day and hanging up whenever I answer. (When she first called the other day, she drunkenly asked if I was “Sheri” and then, when I said, “No,” wanted to know, “Where’s Al?” Now she just hangs up on me.)

    Anyway, T-Mo’s network doesn’t allow a user to block specific incoming calls, but I understand that certain T-Mo smartphones enable this. If the Sensation will block specific numbers, then I’m running to the T-Mo store today to get one!

    • Yes, it has a call-block feature… I saw it as I was sifting through apps and settings.
      From the Home Screen, press “phone”, then the Menu Key, 6 keys will slide up and the middle bottom key is labeled “blocked callers”, click that. From here, you can add phone numbers of people you hate and crazy ex’s. G’luck shaking that drunk bitch that keeps calling you.

  4. Hey, the phone looks great, including the specs. This device will be a big push for the T-Mobile to get their ratings and customers back on track. As, they set the release date for June 15,2011. Spoke to a T-Mobile rep it’s not in stock as of 1:00 A:M EST. Thanks for the video Kevin, I have a question is their a way I can get in contact with you? Via E-Mail? Thanks, again!!!

  5. this doesn’t help you right at this second but htc has as of about a week or two ago changed their policy. they will no longer be locking the bootloaders in their phones. as far as already produced phones (the sensation) expect a software update.

  6. honestly mine is not doing any worse than my mytouch 4g (not saying I had a problem with it). I unplugged it about 6 am, didn’t use it too much at work today, have been using it a lot since 4 pm for calls and internet, it’s 7:31 pm right now and my battery says 46%. I do use the juice defender app which I think helps, but only when the phones not being used. like I said I didn’t use it much at work today. tomorrow will be my first day off since I got it this phone so no idea about all day usage yet. I don’t think it will be bad.

  7. robert

    Thanks for the review. I have a 3 line family plan and my line ends in December. Might just wait till then to add sensation or Galaxy S2,unless it’s offered free,then i might cancel my line whenever the $100 EFT fee comes in play and it’ll only cost me $100.

    • that screen shot of the notifications bar is not the showing the internal storage, it is showing the available ram. that is not unusual for any phone i’ve had to be using a lot of the ram. I know this because I have my sensation already, found it Thursday at walmart.

  8. It might be T-Mo’s best phone, if it didn’t run sense, or at least HTC had the decency to allow users to remove it. As a previous buyer of the G-1 and the Nexus One, I was really looking forward to buying this HTC phone, until I found out it isn’t stock Android. Until the Nexus S II or Nexus 3 comes out, the G2x will be sufficient (although it would be nice if 2.3.4 was released soon).

    • I thought one of the best benefits of Android was customization? Can you not remove HTC Sense (without rooting it)? I have an HTC Inspire Faux-G (and iPhone4) and I use Launcher EX. No problems for me…. besides the Faux-G

      • Out of the box, you’re not able to remove Sense and revert to stock Android; that’s common across all HTC phones that use Sense AFAIK. HTC has said it will offer an unlocked bootloader, however, so you should be able to flash a custom ROM with a non-Sense user interface on the phone.

  9. NeoteriX

    Kevin, would you be able to upload a small sample of the 1080p in its native video format onto some webspace for us to take a look at the video and codecs used? Many thanks —

  10. Lies,lies,lies ur being paid off phoney review this phone wouldn’t last there hours on a full charge.its disgusting you would say a full day on one charge, android is a bad designed operating system and you no it.(what do they give you free phones)

    • Chris, the phone is provided for free and it gets returned. As I said in the review, I’m considering the purchase of my own Sensation, which is out of my own pocket.

      Why exactly do you think the phone battery won’t last 3 hours? Have you used it daily for 2 weeks like I have?

      • Fair enough im just reading tm forums an they say battery is terrible,i own vibrant,g2x they have same basic op. System, and have terrible batt. Life .my g2x is rooted no bloatware, and still spends half a day on a charger.

    • btelks

      you must not have read any reviews on the Sensation’s battery. Every single review says full day of medium to heavy use, and 1.5 days of very light use.

    • actually mine and my mytouch 4g can and have last all day on a single charge (read my above accurate description). I’m not being paid anything, that would be awesome though. I’m telling you get that battery app, its made a noticeable difference on any android phone I’ve had. it works by automatically cycling on and off the 4g internet (or 3g, any internet you have) while the screens off and not in use. the first day I had this phone I didn’t put the app on yet and it made it through but didn’t do great just like the rest.

      • I switch my g2x to 2gs when not using browser that has helped batt. but I’m working on putting a truck batt.on a backpack it will be extremely heavy butt should last all day.any one want in?

  11. Seth Weintraub

    Android 2.3.4 has Google’s video talk, not 2.4. Also Sense 3.0 absolutely destroys this phone. Hardware-wise it is best of breed. The Sense knocks it down to mediocre.

    Very excited about Cyanogen Mods to hit this

    • Richard B

      I wouldn’t be so quick to blame HTC Sense. The Sensation’s Snapdragon processor uses Qualcomm’s asynchronous Scorpion CPU architecture. It adjusts the voltage and speed of each core based on the amount of work it needs to do. In other words, it is optimized for power savings. In contrast the Nvidia Tegra 2 dual core (as found in the LG G2x) is synchronous – it keeps both processors running a full speed all the time and maximizes the performance.

      That alone explains why the Gx2 outperforms the Sensation. But on the other hand, the Sensation seems to easily make it through the day – while with the Gx2 you’ll have to keep your eye on the battery level and possibly adjust your usage to make sure it doesn’t peter out around 5pm.