MobileMe will transition to iCloud; Apple offers refunds


Now that Apple has announced its new iCloud (s aapl) service, which will be available at no charge, MobileMe users who have been spending $99 a year for similar services will be entitled to a refund.

Anyone having an active MobileMe account as of today will have their service extended at no charge through June 30, 2012. If you let your account expire recently (as I did), you’re out of luck, since if you try to log into the old MobileMe website at, you are told that your account has expired and that it cannot be renewed.

Apple says that the new iCloud service:

will be available this fall and free for iOS 5 and OS X Lion users. When you sign up for iCloud, you’ll be able to keep your or email address and move your MobileMe mail, contacts, calendars, and bookmarks to the new service.

It is no longer possible to create new MobileMe 60-day trial accounts, use codes from unused MobileMe boxes, upgrade from an individual account to a Family Pack, or purchase additional storage. You can, however, create accounts if you have an existing Family Pack membership.

If you have a MobileMe activation code that is unused or was used for 45 days or less, you can get a full refund. If your activation code has been used for 46 days or more, you will get a pro-rated refund based on the date of your request.

Unopened boxes can be returned to Apple Stores or to authorized dealers if they were purchased within the last 14 days; otherwise, you’ll need to go through the refund procedure, which can take 4-6 weeks. If you wish to cancel your current MobileMe service and get a refund, you may do so by going to the Cancellation Request Form.

There is no mention of getting credit for the new iTunes Match service, so if you aren’t using MobileMe, you should probably cancel as soon as possible to get the maximum refund, and wait a few months to sign up for Apple’s new services.



I have a trail mobileme account that expires on June 25th 2011.
Will I get automatically renewed to the iCloud service when available? Will I be charged the $99 yearly fee to renew automatically?

Charles Hamilton

@Eric, Log in to your account and look at the expiration date. It should have been changed to June 30, 2012. If that’s the case, you should not be charged, and you will be moved to iCloud this fall.


It must depend when it expired. Mine expired May 14 then my email on May 29th. Mine got renewed.


I renewed MobileMe like a month ago. My concern is, if I use the cancellation form to get the refund, what happens to my account (mail, etc) until this fall where iCloud will become active? Will I loose my email? Should I cancel?

Charles Hamilton

George and Thom, it’s unclear what would happen to your email if you cancelled now, but a lot of other people are asking the same question, so I hope that Apple will have an answer for us soon.


So what happens to my email account after June 30th and until “sometime this fall” when the iCloud shows up? Do I lose email functionality for several months?!


It’s June 30th, 2012, you wont loose access at all.


What are ya’ll talking about? “Find My iPhone” works for both my iDevices. I received a one year extension to June 30, 2012 and my account expired on May 21, 2011.

Try again tomorrow and things may have settled down for you.

Charles Hamilton

Find My iPhone has been available to non-MobileMe users for a while now, so it’s not surprising that this service still works for you.


I spoke with Apple about this exact issue last night. I recently renewed my MobileMe subscription just a few days ago as it was set to expire on June 1st. Apple told me that I can cancel my subscription now for a full refund. But by doing so will end my access to and all of my e-mails and files will be deleted from the MobileMe server. On the other hand I can wait until iCloud is functionally operating and request a refund then. But my refund will be on a prorated basis. By doing the latter, I will still have access to to and my files on the server. Being that $99 is quite a bit of money, I’m thinking of backing up my MobileMe e-mails and files, cancelling my subscription and using some other e-mail service until then. But there is no guarantee that my same e-mail address will be available once iCloud is functional.


Just to clarify a point…Users still with an active MobileMe account will receive an extension through to June 30 2012. How is this a good thing? As of autumn this year iCloud will be up and running and MobileMe with be completely obsolete. Effectively those os us who have just renewed our subscriptions are only getting six-months usage seeing as after six months anyone and everyone can use iCloud for free with better features than our (not-so) beloved MobileMe.

Unless I’ve completely misunderstood this post, I read it as Apple ever so slightly screwing current MobileMe users by offering a gesture (the extension to June 30 2012) that is pointless and of no use after fall. Bit of an insult really.


I completely agree! I don’t want free and useless MobileMe till June of next year, I want a prorated refund.


My main issue is I don’t want to change / lose my mobile me (??? email account, can I keep this with iCloud?


Yes you can. It is stated pretty clearly in this article. Check the giant “quote” section. 3rd paragraph from the top.

Apple says that the new iCloud service:

will be available this fall and free for iOS 5 and OS X Lion users. When you sign up for iCloud, you’ll be able to keep your or email address and move your MobileMe mail, contacts, calendars, and bookmarks to the new service.


“will be available this fall and free for iOS 5 and OS X Lion users. When you sign up for iCloud, you’ll be able to keep your or email address and move your MobileMe mail, contacts, calendars, and bookmarks to the new service.”

Charles Hamilton

Yes, it appears so. Apple says that you will be able to keep and addresses from active accounts. But as @Ashley B asks, it’s not clear what will happen to accounts that have lapsed.


The Find My iPhone functionality has been removed from MobileMe, but is the only way of finding it now through another i-device? I would still like to be able to use my computer to find it, but am I wrong in thinking that it’s no longer possible?

Mike Perry

There’s only one major thing wrong with this MobileMe transition. It’s keeps that same dreadful family of email addresses. It’s a narcissistic address in an age that’s already glutted with narcism. Yuck!

Gordon Meacham

That is why I still use my .mac email address. It is so sewn into my existence in cyberland that I dread its possible iCloud demise.


Me too. I want to keep my email. Sound like we will, but have to be on Lion and sign up for iCloud!

Ashley B.

My MobileMe also expired a while ago. Will we have right of first refusal for those handles? Or, will it be fair game?


What I am more interested in is if I can buy more space than 5GB in the iCloud. Even better, can they just make that my account extension from Me. What I really want to have is a nice place to back up my pictures strait from Aperture. But it doesn’t sound like iCloud will be this place (not past 30 days).


I’d also like to keep the 20GB and Family pack that I paid for on a rolling payment only last week! I seem to still be able to create new family ID’s but would like to keep that extra space – although I suppose of the 10GB I have, most of that is either photo’s or documents I back up with Backup (is that still available or is defunct in Lion?)


iCloud will offer the ability to purchase more space, weither or not that continues from your existing me account I am not sure.

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