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Apple Making Things Right for Unibody MacBook Owners

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Apple issued a new support document over the weekend that promises a fix for white, unibody MacBook affected by a problem with peeling rubber on the bottom case. Affected units are now eligible for free repairs, for up to two years from the original purchase date.

The MacBooks displaying the problem are said by Apple to have shipped between October 2009 and April 2011, and the problem is described as “the rubber surface on some MacBooks [separating] from the bottom case of the system.” Customers who qualify (Apple will check your serial number to see if you’re in the affected crop) can get their bottom case replaced free of charge either at an Apple Retail Store or at an Apple Authorized Service Provider. Customers also have the option of ordering a replacement kit online, which includes a new bottom case, a Phillips head screwdriver, screws and instructions.

MacBook owners should not that Apple is also offering refunds for customers who’ve already paid for a repair due to the issue described above, and that anyone who thinks they’re eligible for getting some money back should contact Apple directly.

It’s not clear how widespread the problem is exactly. A search at the Apple Support Communities site turned up numerous threads related to the issue (at least six by my count), but it’s not a problem that has attracted the spotlight as much as the reported signal attenuation issues with the iPhone 4, for example. Apple says in its note that customers who aren’t seeing problems shouldn’t take any action, even if they purchased their MacBooks during this time, so it’s possible only a small subset of product was affected.

Anyone seeing their MacBook’s bottom rubber cover separating from the case?

One Response to “Apple Making Things Right for Unibody MacBook Owners”

  1. Harrison

    Yes, I purchased my Macbook in June 2010 and had this problem. Of course, it was within the 1-year warranty period, so I never had to pay for the repair. The Genius who serviced my Macbook said it was common enough that they had spare rubber bottoms on the shelf, but that it only affected some of the Macbooks sold at that time. He said new ones don’t have that problem.