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Today in Mobile

Verizon Wireless claims it has finally resolved the nationwide LTE outage that struck Tuesday night, but the PR damage could be costly. The glitch only affected 560,000 subscribers — a tiny fraction of the huge carrier’s overall customer base — but devices failed to fall back onto the 3G network as they should have, leaving those users without any service whatsoever. But VZW compounded the problem with its lack of communication, as my colleague Kevin C. Tofel mentioned here. Most of the early adopters who have LTE devices understand that glitches occur when any new technology is rolled out, but Verizon could have reassured its users by getting out in front of the problem and being more forthcoming.