Blog Post

Remote Support Tool TeamViewer Gets an Android App

Cross-platform screen sharing solution TeamViewer has been around for a while (we wrote about it a couple of years ago). But it’s been recently updated to version 6, and also has a new Android (s goog) app. While there are many screen sharing and web conferencing apps available, TeamViewer stands out by offering an all-in-one solution for making presentations, connecting to and troubleshooting remote computers. I’ve been trying the Android app, and I found it easy to set up and use. It’s responsive, too, as the developer says that it can adapt to different connection speeds.

TeamViewer can be set up in different ways. If you want to share your screen for presentations or training, you can install the software on your machine, and then share your ID with your audience, who can view your desktop in a web browser. The software is not intended to support large numbers of viewers, so it would not be suitable for webinars.

TeamViewer can also be used for troubleshooting remote computers, similar to CrossLoop, LogMeIn Rescue, or the “remote assistance” functions built into Windows (s msft) and Mac OS X (s aapl). In this configuration, you ask the client to download and run the TeamViewer QuickSupport module (it doesn’t need to be installed). The client gives you the ID and password that the QuickSupport module creates, which you can enter into your copy of the software or use the web version.

The TeamViewer software, which is available for Windows, Mac, and Linux, can also be used to connect remotely to unattended computers. It’s also possible to connect on the go via iOS and Android apps.

One nice feature of TeamViewer is that (as with LogMeIn and similar products) it can create connections behind firewalls, meaning that it doesn’t take the sort of setup that VNC does. A chat and file transfer system is included.

All in all, TeamViewer is a well-developed product that can be used for many needs faced by those of us with remote workforces. I confess, though, that I got a bit of sticker shock from TeamViewer’s pricing structure, which starts at $729 for one workstation. But since TeamViewer is priced as a one-time payment with no monthly subscription fees, it may be a good buy for some organizations. Note that TeamViewer is free for non-commercial use, and also offers free trials.

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One Response to “Remote Support Tool TeamViewer Gets an Android App”

  1. For personal support of family and freinds etc, Teamviewer has plenty of competition in the free/monthly/low cost space.. but for enterprise support I would not live without teamviewer. Teamviewer has the ability to load as a service- so i can see every user desktop and server right from the login screen onward with NO help from the user… meaning I can reboot machines at will, or have a user turn on the box and walk away for a bit, or quickly grab a user’s screen and see what they see. Not having to rely on a user to click anything in any manner saves much MUCH time and frustration on both ends. Teamviewer also saves all of my machines to a master list- so when I pickup my iphone, galaxy tab, wife’s computer, or my macbook air- I have instant access to my list of users. Also means I only have to add a specific computer to my list and it shows up on all devices- handy when i’m trying to support them from a phone. They do price themselves high and sooner or later a competitor will come along lower, but if you support 20, 30 or hundreds of boxes- definitely load a live trial of teamviewer.