Fellowstream: Ticket-based Task Management


One of the complaints about certain project management web applications is that they were built by people who are, first and foremost, web developers. But the team behind Fellowstream is actually a pair of project managers. They started Avalon Labs specifically to create online tools for project management, which led to a system that’s ideal for small teams.

Tickets and Tasks

The main method of managing projects with Fellowstream is to break everything down into “tickets.” Much like in a technical support system, you can have open tickets (which need to be worked on) and closed tickets (which you’ve finished). You can rearrange tickets, prioritize them and even assign them to another team member quickly with the intuitive interface. When creating a new ticket, you assign it to a project as well as a team member. That allows you to easily see what’s happening with a given project.

You can also see what your team members are working on: what tickets are in their stream and what due dates they’re facing. If there’s a long list in anyone’s queue, you can see that they may be getting overwhelmed and need a hand. You can also see if they simply don’t have much to work on and you need to reassign some tasks from other team members. Fellowstream also collects what your team is doing into a series of status updates: you can see what your team says they’re working on, as well as what tickets they’ve closed.

The Bigger Picture

Beyond the ticket system, Fellowstream does use more traditional project management tools. The application provides information on individual projects, based on the tickets related to it. You can also create milestones and a project calendar to make sure that your team is accomplishing everything that needs to get done. You can also go back and look at old tickets and projects, as well as plan for future projects.

There are some features that a project manager working with a larger team might miss, but the fact that Fellowstream was built with smaller teams in mind is a plus. The interface is easy to interact with — adding a team member is a matter of knowing her first name, last name and email address, as well as deciding whether she should have an administrator account. That’s it. Rather than adding in features that would frustrate small teams that want to spend the least amount of time on project management they can, Fellowstream focused on a task management system integrated with the tools necessary to see the bigger picture.

Fellowstream is currently in beta and rolls out a set number of new accounts each day. It is currently free to use.

Let us know what you think of Fellowstream in the comments.

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