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We told you about the Bell Mobility recall of the Novatel (s nvtl) MiFi 2372 due to the potential for batteries swelling and causing serious problems. We just received an email from Rogers asking us to share that it too, is recalling the MiFi 2372 for the same reason:
“As you know, in some cases the battery for the Novatel Wireless MiFi™ 2372 (Rogers Rocket™ mobile hotspot) may swell and cause the device to malfunction. In addition, some users have found the device’s battery cover to be difficult to remove. There is the possibility of additional damage to the battery and the device if a customer were to use a foreign object to pry the battery cover open.
“As a precaution, Rogers is contacting its customers to recommend that customers stop using this device, to turn the device off, and to not recharge the device. We also recommend that customers not attempt to remove the battery cover.
“Novatel will be providing Rocket™ mobile hotspot customers with a pre-addressed, pre-paid envelope so that Novatel can replace the battery and the battery cover. Novatel estimates that the replacement device will be returned to customers within 7-10 business days of its receipt of the returned device.
“Impacted Rogers customers will be provided with a credit for the inconvenience of not having use of their Rocket™ mobile hotspot device. If a customer has a question, they can call 1-866-511-5311.”
If you’re a Rogers customer with a MiFi it sounds like you’d better get in touch with them right away to get your MiFi situation remedied.
Image credit: Engadget
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