Blog Post

Yelp Agrees To Filter Reviews, Hopes To Debunk ‘Conspiracy Theories’

Stay on Top of Enterprise Technology Trends

Get updates impacting your industry from our GigaOm Research Community
Join the Community!

While online directory Yelp has gotten more popular, it’s also been finding the levels of dissatisfaction from small business owners and commenters has been been rising at the same time. Jeremy Stoppelman, Yelp

5 Responses to “Yelp Agrees To Filter Reviews, Hopes To Debunk ‘Conspiracy Theories’”

  1. I’ve been trying in vain for 2 years now to have yelp allow the positive reviews to remain – yet they allow all of the negative reviews to remain and in larger type – their standing that the positive reviews are in the filtered section – which is mentioned at the bottom in the smallest print allowable – even I had to be shown by yelp where to find this section

    As a small business owner I have no issue with any public forum where consumers can post either positive or negative comments. I do have a issue with unfair practice of only allowing the “negative” reviews to remain and all 6 of the the “positive” reviews were sent to this unnoticed section with no real explanation as to why

    They certainly find my phone number to call me every week to sell my advertising

  2. Danny, I had a similar experience. Within a few days of declining to pay for advertising with Yelp, 5 of 6 reviews were filtered. The last was filtered just a couple of days ago. It may be automated, as they claim, but I believe it’s automated to target those who don’t advertise.

  3. danny

    YELPS review filter is horrible for Business owners, and frankly a scam on your part to try to lure people into PAYING for a service that should be free. I’m a small legitimate, honest business owner, with some customers that very much like my work and want to demonstrate that happiness buy posting reviews. Three costumers have posted these reviews and ALL THREE have disappeared. So it looks like I’ll take my reviews to another website that actually allows users to post legitimate REVIEWS -Isn’t that a novel concept. Thanks, but no thanks YELP!

  4. Yelp should have done this in the first place.

    This is ignorant to have reviews just disappear, even from a legal standpoint. It does make it appear some form of “shaping” is occuring when reviews disappear.

    This was a really stupid, ignorant move on Yelp behalf because if the jury get to see ample evidence, that’s all that required to show liability. Bottom line, don’t screw with user-submitted content unless you have a real reason to do so..