Memo To News Sites: There Is No Future In ‘Digital Razzle Dazzle’

17 Comments

John Yemma is Editor of The Christian Science Monitor.

Let’s agree that Rupert Murdoch is right: Content is king. You’ll get nothing but applause from a journalist of four decades like me. Saying it and believing it, however, doesn’t solve the problem of content racing to zero value on the internet. Paywalls such as the ones News Corp (NYSE: NWS). and the New York Times are moving to may seem like the next step, in the same way that sandbagging the tops of levies on the Mississippi are the next step during spring flooding. The problem is that the internet flood never recedes. It is the Great Deluge that grows more powerful every day. Paywalls for general interest publications cannot hold it back.

Nor can I agree with Jim Spanfeller, who says that we can win consumers with a certain type of multimedia/interactive content. Yes, people want multimedia. They want games, maps, 30 Rock on Hulu, bootlegged first-run movies from Pirate Bay, and whacked-out amateur videos on YouTube and a dozen other sites. But there’s no evidence that they want, for instance, a thoughtful interactive map/video/database mashup on Afghanistan or global warming on which they can comment. There’s no evidence that users love these things so much that they flock to them, stay around, and convert to a news site’s brand because of cool multimedia.

So here’s my position: There is no future in a paywall. No salvation in digital razzle dazzle.

There is, however, a bold future in relevant content.

Relevance doesn’t come easy. Just because a topic is trending on Google (NSDQ: GOOG) doesn’t mean you’ll win by slapping a together a quick blog post on it. Sure, you can place high in search results and get the initial click, but a dissatisfied reader bounces quickly, which forfeits the chance to point out related content and cheapens our brand. Cheese, after all, is just cheese, and people know it.

Technology (I agree with Mr. Spanfeller on this point) is the enabler, not the differentiator here. I run a modest operation specializing in global news that has been experimenting like mad this past year. Here are some lab results you might find interesting.

A year ago, we ceased publishing the daily, 100-year-old Christian Science Monitor newspaper and launched a weekly magazine to complement our website, on which we doubled down by reorienting our newsroom to be web-first. Our web traffic climbed from 6 million page views last April to 13 million in February. Our print circulation rose from 43,000 to 77,000 in the same period.

What we’re learning is that the key to building and keeping traffic is far more prosaic than multimedia and sharing buttons. It rests on overcoming a huge cultural barrier: evolving a serious, experienced, thoughtful newsroom into an audience-first organization. I use the term “evolving” because this is all about the present tense. Trying to understand our current and future audience is a work in progress that will continue for as long as we publish on the web.

One of the reasons our site traffic increased 20 percent from January to February of this year (even though February had 10 percent fewer days) was emphasis on search engine optimization. Everybody who is doing news on the web is thinking SEO, so best practices are — or soon will be — a given. It can be as simple as editors thinking like searchers and writing headlines accordingly. Breaking/developing stories like healthcare reform or the Chile earthquake provide opportunities to drive more readers to our site and keep them there longer. Embedding links to our deeper content (a healthcare reform 101 primer, a science of earthquakes piece) invites readers to understand what we are all about: news for people who are trying to understand the world and are searching for solutions. Paying this sort of attention to content can easily amplify a news story that garners 3,000 page views by a factor of 10.

Like everyone, we’ve had hits and misses. There are two types of misses: the spinach that goes uneaten and the junk food that makes you sorry afterwards. We do almost all original content, but we were experimenting the other day by posting AP stories. One that went up with too little consideration was on the marital woes of Sandra Bullock. It shot to the top of our most-viewed list. The problem is, we don’t do celebrity gossip.

We’ve had other misses as well. Usually they are earnest pieces we do from overseas. No amount of trying with buzzy keywords helps the Euro-zone crisis story. Which is not to say there isn’t a market for that story. It won’t be a big hit, but we are increasingly trying to use social networks to draw attention to those.

While SEO won’t cause readers to flock to stories about urban poverty or the Euro, people who care about those subjects are crucial to us, and — to be blunt — to a certain type of advertiser. They are the influencers, the tipping-point people. Influencers live in narrow channels and respond to articles that make it clear why things matter and how problems are being solved.

What about multimedia and interactivity? You’ll see very little video on CSMonitor.com. This is not to say that we haven’t experimented with the medium. It just hasn’t delivered enough clicks to justify the effort. That will probably change one day, and if it does we’ll take another look as long as it enhances our editorial mission. As for interactivity, we typically don’t invite readers to comment at the bottom of our stories. Don’t get me wrong, we want thoughtful comments. But comment-happy sites that don’t moderate often allow a brilliant piece to be followed by a string of rotten tomatoes thrown by — how can I put this delicately? — comment jerks.

The multimedia debate needs a new question: How are we using technology to create a more relevant product? We’re not going to “save” media by out-featuring each other. We can and will re-cement media by using the technology to deliver the experience consumers want most: intelligent, meaningful news that’s accessible where they are in the moment.

17 Comments

ray_g

I hate the razzle-dazzle, especially video, on all sites, but especially on news sites. They are distracting, slows things down, and are often incompatible with anything other than a Windows/IE setup. A good 90% of what I want from a news site can be accomplished with simple text, and an occasional photograph. I suspect many share this view.

TCogdill

I am new to this site … is there a general recognition that ESPN has an amazingly successful model? Don’t be fooled however … their massive onslaught of multimedia and interactives would garner them NO success if they reported the sports scores wrong. The same is true for you! Also, they have a mix of free and paid content, for those debating whether not not it’s possible. Why does journalism ignore its most successful cousin (sports journalism) as a source for inspiration? Is it because they are ‘better’ than sports journalism? It’s reminiscent of them ignoring their readership for the same reason.

TCogdill

It isn’t so hard to ‘figure out’ what people want from online journalism. It requires only listening to what they have been asking for for years. People will be loyal to, and turn to as a ‘first source’, any outlet that they TRUST. Content is indeed king, but the aspect of content that is rightly or wrongly perceived as lacking most is integrity. Razzle dazzle and pay gates are each nothing more than gimmmicks aimed at increasing the professional (hence trustworthy) persona of an organization, but they don’t work because readers are not nearly so stupid. When the idustry recognizes what is presented in this article … that the gimmicks are failing … I wonder if they will approach the problem directly. That is what we are waiting for! Until then, there is plenty of competition in the world of personality and opinion on the internet, and no need for loyalty to their outlets.

Stosh2

I still don’t think newspapers get ‘interactive’ yet. The newspaper story writers must respond to comments and interact with their readers. On occasion, a story writer may make a questionable or unclear point or even make a factual error that is highlighted or questioned in the comments section. 99.99% of the time, a newspaper story writer will not respond or clarify – or even engage in discussion around the article. That just reeks of arrogance and comtempt for the public.

I have written to a good number of newspaper story writers and not one has ever responded. I have had wonderful exchanges with independent military journalists, famous writers, eminent lawyers & academics, artists and musicians at the top of their fields, etc. Newspapers never respond.

That’s your mistake.

David Stern

I currently subscribe to Stratfor. I would pay a couple of dollars a month to news aggregators so that could be one way for the media to raise revenue. I will not pay anything to a single source from the current MSM. Their editorial attitudes are so biased and arrogant that they have permanently destroyed their credibility. Their ersatz intellectual posturing and obvious contempt for the general public’s intelligence has made them unworthy of attention . “Citizen Journalism” although still embryonic has a lot of potential.

AndyJ

In the early days of the Internet Boom some businesses tried to control and manipulate their visitors…they died but the habit seems irresistible to some remaining few sites. Newspapers had the basics right then got caught in the “corporate weenie-world” of focusing on The Business vs The Customer… TV is now undergoing the same transitions… Hollywood has to raise prices and develop new technology to hide their focus on The Business vs The Customer… Why not give The Customer stories we can care about… for Newspapers-Give is news we can use…educate, inform and toss a dollop of entertainment… BUT Entertainment is NOT NEWS unless Variety is on your masthead…

“The Purpose of a Business is to Serve the Customer. The Purpose of an Investment Is To Make a Profit” -Peter Drucker in Innovation and Entrepreneurship…we need more “Proprietors” and fewer Corporate weenies trying to be financial hot dogs…

Thanks for your post and allowing y response…

bgO

“evolving a serious, experienced, thoughtful newsroom into an audience-first organization.”
Here is where I think you get to the root of the problem with current media for me. Who is the audience? I am a well educated reader living in the middle of the country. All too often, newspaper stories are written from the point of view of an urban writer living in the false consensus of a “blue state” coastal city, with a very very narrow and uneducated view of the rest of the country. Often the biases, and insults are so barely masked, that they are offensive to me. CSM did a better job then most. As with any product, why would a customer buy from you, if you make a point of insulting them at every opportunity? When that outlook changes, the sales will change, but it usually takes a while to win a lost customer back. I choose to get my news from less hostile outlets now. I’m not unique in that respect.

jyenne

Web sources show a dramatic leap in traffic for csmonitor.com last fall — from about Sept. 09 to about Oct. 09, compete.com shows a difference of about a half-million uniques. Maybe that’s the SEO initiative referenced in the column. The question the Monitor can help answer for journalism is whether there’s an ROI for such an initiative, and how many page/ad impressions are needed to sustain original, quality content.

suesparks

Very thoughtful piece and I’m sure the focus on understanding and serving a particular audience well rather than getting caught up in masses of video or the ‘breaking news’ obsession is right. Yet I still can’t see how the economics works when the value is constantly being sucked out of online advertising and what value there is is likely to continue to migrate to search engines and social networks. Also personally I do think there’s a place for really good multimedia in helping understanding of complex stories.

Kerry Murdock

I interviewed John Yemma back in November 2008, just after The Monitor announced plans to drop print. We ran that interview as an audio podcast and I found him to be as transparent and thoughtful then as he is in this piece. We titled the interview “Christian Science Monitor Editor on the Future of News Delivery.” Nearly sixteen months later, I’d say the results speak for themselves.

AnnB

I’m really glad there are comments on this piece because I also want to agree 100% with you.

Paul Benjou

I agree with the web-first model. I fail to see, however, how you are turning more visits or eyeballs into cash.

Glenn Fleishman

I’d like to see it noted that the CSR has a unique position, though: it’s been underwritten for quite some time, and its migration to the Web was partly out of a desire by the CS church to reduce its subsidy (or some day not have to pay a subsidy at all). I suppose you could argue that most publications are now in the same position: their owners (whether private, public, or religious) are in the red, and thus future goals are all in that direction.

reachtunde

There is a lot of noise about this subject matter online…listen to John.

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