Blog Post

Did Citibank Block a Startup for Gay Content?

Stay on Top of Enterprise Technology Trends

Get updates impacting your industry from our GigaOm Research Community
Join the Community!

Updated: Fabulis, a new venture-backed startup from Jason Goldberg — founder of and Jobster — says that its bank account was recently blocked by Citibank (s c), without any notice from the bank. According to a phone conversation with someone from the bank, the block occurred because of “objectionable content” on the startup’s blog. There were no details on what the content was, but could it have something to do with the fact that Fabulis is a social network and lifestyle service that is aimed at gay men? Goldberg describes it in a blog post (hat tip to TechCrunch for noticing this first, along with Feedjit CEO Mark Maunder):

In a bit of strange and disturbing news, fabulis discovered today that someone(s) at Citibank had decided arbitrarily to block fabulis’ bank account due to what was described to us on the phone as “objectionable content” on our blog. In fact, the account — it turns out — was blocked a few days ago without anyone letting us know about it by phone or email.

As Goldberg notes, there are at least two issues here, and possibly three: one is that Citibank appears to be blocking or putting a hold on bank accounts because of content on a company’s blog — and doing so apparently without providing any notice to the company itself. Since when do banks review the blogs of companies that have accounts with them, and determine whether to give them access to their funds based on what they find there? The other issue is that the bank appears to have done this solely because there was gay content on the Fabulis blog (which doesn’t seem to have anything else on it that might fit under the term “objectionable content”).

In a comment on a post at Hacker News, Goldberg says that he spent three hours on the phone trying to sort the issue out, and that while he doesn’t think Citibank is a homophobic institution, he does think that “some compliance officer is a moron who made a really stupid decision.” The Fabulis founder also points out in his blog post that Fabulis isn’t exactly some shady red-light web site, but a well-funded startup backed by the Washington Post, Mayfield Fund’s Allen Morgan and Burson-Marsteller’s Don Baer. Goldberg, who was a co-founder of Jobster, also started and ran, which was sold to Xing in 2008. For more on Fabulis, check out the site’s Q&A with Goldberg here.

The Fabulis founder says that a Citibank employee promised to review the site today, and that “if we do not get a good response to this on Thursday we are moving our bank account to a bank that respects and appreciates our business.” Goldberg is right to be upset if Citibank has in fact blocked his company’s account because of some unspecified content on the Fabulis blog. Could it be some kind of “cataloguing error,” as Amazon (s amzn) explained when gay-themed books all of a sudden disappeared from its index last year?


In a new blog post, Goldberg says that he spoke with a Citibank employee about the issue, and was told that the bank had decided to terminate the startup’s account because the “content was not in compliance with Citibank’s standard policies.” The Fabulis founder says that the bank’s management promised to review the situation today, but added that “regardless of Citi’s response we have decided we’re taking our banking elsewhere.”

We’ve contacted Citibank and will let you know if and when we get a response.

Update 2:

A new update on the Fabulis blog says a Citibank representative has called and apologized. According to Goldberg, the bank spokesperson said that “all 3 of the citibank individuals who over the past 24 hours each individually claimed that fabulis’ account was to be terminated for compliance issues around the content of our site, were all wrong to have said what they said.”

Update 3:

Citibank emailed this statement:

Citibank sincerely apologizes to Mr. Goldberg for this misunderstanding. This situation had nothing to do with the content of his web site and any comments by our staff to the contrary were incorrect; we are reviewing what happened. This was a technical issue about missing documentation that is required for new business accounts. Once we resolved the situation, we unblocked the account immediately. Mr. Goldberg is a valued customer and we appreciate his business. Also, Citi is strongly committed to diversity, including support for the gay, lesbian, bisexual and transgender community, and other organizations promoting diversity. In fact, this week Citi has announced the financing for the True Colors Residence, a housing facility for homeless GLBT youth in New York City.

Update 4:

Citibank may have thought that an apology would make its Fabulis problem go away, but they were mistaken. Jason Goldberg wrote a follow-up blog post called “Inside the Citi circus,” about how unsatisfactory Citibank’s apology was, and giving even more details about how various employees of the bank had referred to objectionable content on the site — at one point even suggesting that he actually come down to the branch to view the specific content — and how this clearly was not just some kind of “misunderstanding” over some missing documentation. In response, he got a further apology from the bank, which he also posted, saying it was much more sincere and that he had accepted it in good faith.

A couple of things seem fairly clear from this whole episode: 1) Citibank got a substantial amount of bad publicity, which it will probably get over, and 2) there are probably a lot of people at the bank who will wish that they had never heard of Jason Goldberg or his website before this week ends.

Post and thumbnail photos courtesy of Bob.Fornal

18 Responses to “Did Citibank Block a Startup for Gay Content?”

  1. Hi Matt et al. Jason Goldberg from fabulis here.

    Tough and crazy 24 hours for us. Phew.

    I wanted to point out that we actually rejected the apology Matt references above. It attempted to obfuscate the issues at hand vs. apologizing for them.

    Citi has since responded with a better apology that addresses the actual issues at hand around the content of our site, which we have now accepted.

    See our blog for the full details and for the full text of the apology we accepted tonight.


  2. Paul Short

    Even though Citibank has apologized and realized their error, this situation is still not acceptable. I would not do business with a company that has a history of arbitrarily switching off their customer’s bank accounts for no apparent reason and with no warning.

    “Objectionable content?” The customer should have been offered the opportunity to answer to those objections and resolve the issue before such drastic measures were taken.

  3. all the more interesting that the Washington Post, and all other major news sites ignored the story.
    If it had been an unsubstantiated rumor regarding Apple or Brad Pitt they would have run it in a second..
    How sad that a Romanian based blog was the first to run this story (afaik).

  4. This story is so bizarre that I don’t really believe what I am reading. Did a customer of CITI just have his bank account blocked because of his blog content?

    Just a shot in the dark here but did CITI fund the blog? Not that it would justify the action but at least that would be some kind of a connection beyond blogger with a bank account.

    Otherwise, this isn’t a CITI decision. It can only be the action of a soon to be unemployed idiot that lost his mind.

    No other reasonable explanation unless I’m really missing something.


  5. Fire your banker! Don’t do business with big banks, especially if they took bailout money. Use smaller local banks or credit unions. The big banks are inherently corrupt institutions. “Too Big to Fail”? I don’t think so. Censorship of any kind just adds insult to injury.

  6. This is just… wow…

    WTF indeed!

    “Thank you American public for bailing us out and saving us. By the way, you can’t have your money cuz we don’t like your blog. Now, where’s my bonus money — ah, yes…”