Take Our Poll: What Perks Do You Want From Your Broadband Provider


Comcast today said it would offer free Norton antivirus software for its broadband subscribers, adding to an array of perks Internet service providers are offering in competitive markets. Online storage, anitvirus, Wi-Fi, better upstream speeds and even special content — such as Verizon (s vz) delivering ESPN360 — are now offered to customers with regularity. Readers, what perks do you get from your ISP and which ones do you want?

Thumbnail courtesy of Flickr user Stevendepolo


Rob Martin

Perks? No, thanks.
What we want is consistent, reliable bandwidth, at a fair price.
No weekly calls to tech support to have the cable-modem reauthorized. No weekly calls to off-shored DSL support techs who will claim “You must buy a new modem”, or transfer us to sales so we can “buy a slower class of service” when we’re dissatisfied with 144kbps performance on a 6.0Mbps account.

No creative unfees, taxes, and other nonsense.

Keep your antivirus, your parentalcontrols, your PPPoE, your “free after rebate” hardware, your bilingual menus, your teaser prices, all of it. Just give us 1.5M/768 for $20/month and go away.

Steve K2

No “perks”, please. Bandwidth is just a commodity.

Just a fast symmetric dumb pipe, ipv6, full usenet, no port blocking, no caps, no traffic shaping, no bundles, etc., all at a rate which reflects the true cost of providing the service.


I want my broadband provider to be funded as infrastructure. Just as I don’t pay “service” fees to access county, state and federal highways, I don’t want to pay “service” fees to various infrastructure providers who simply carry bits.

I want freedom to connect anywhere, anytime and not be limited by the broken and burdensome billing systems which clog the system, thwart end-to-end, and interfere with my ability to communicate.

Brett Glass

In other words, you’d like the Internet nationalized?

Sorry, but you will take my network when you pry my cold, dead fingers from the last antenna.


Full Usenet access. All of alt and everything else.

Most of you will go Wha?

I’ll get my own software, alternate access (wifi), storage, email addresses.

Maybe a web site but I can get that elsewhere with fewer restrictions.


“Perks”? How about compliance with the law first?

1 – I want them to comply with what’s written in Net Neutrality, without greased palm loopholes.

2 – Then provide an objective third party with usage data, and I have unimpeded use of a bandwidth meter for that data.

3 – Make the re-sale of my personal data, including usage habits, OPT-IN ( as opposed to the current partial and infuriatingly ineffective opt-out – where do you think all that postal junk mail comes from?)

Brett Glass

Todd, if ISPs are subjected to “network neutrality” regulation, forget about getting any perks. Or even having competition.


Who cares about perks when they can’t even get their basic service right? Have you ever tried transferring Comcast service between cities or telling them you want to use your own modem/router? How about calling calling customer service?


The whole thing would be a better value if they just lowered the price and stopped changing the name. I get storage, email, a web page, and security elsewhere. Norton? I’m not impressed.


I don’t want any “perks” from my broadband provider. I just want a fast (100 MB symmetrical), reliable pipe at an affordable rate. Is that too much to ask for?


+4. Enough with the “perks” if you can’t even get the basic service right. Stop crippling the modem. Don’t make me use your lousy DNS. Quit the fraudulent “3 Month Promotional Pricing” deals. Don’t sell 10mbps when you can’t even deliver 2mbps.

Brett Glass

Oren, if you want your provider to be able to get you that, make sure your provider can obtain bandwidth at reasonable prices itself! I am an ISP, and I pay $100 per Mbps per month, so a saturable 100 Mbps ipe would have to cost upward of $10K.

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